In my previous post about in this series about my experience as a first-time
Saatva mattress shopper, I reviewed the luxury
organic cotton sheet set and mattress pad
that my husband and I ordered for our upper-flex king Solaire mattress.
Today I’ll share our experiences with
Saatva’s free white glove mattress delivery & setup
service, which included setting up our new Solaire mattress and adjustable
base and taking away our old bed foundation.
Disclosure: I have joined the company’s affiliate program, which means that
if you choose to make a purchase through one of the links in this post I may
be eligible to receive a commission, at no cost to you. I highly recommend
the Saatva company and its products for their excellent quality,
performance, price and customer service. The opinions, product reviews and
recommendations in this post are my own and are based on my personal
experiences. The decision to click on those links to learn more about the
company’s products or make a purchase is greatly appreciated, but entirely
up to you.
Recap: The Saatva Mattress and Adjustable Base We Chose
After conducting exhaustive
product research on Saatva mattresses, my husband and I ultimately chose a king size
Solaire adjustable firmness mattress that would allow us to adjust the firmness on our respective sides to
our individual preferences.
Since I often sit up in bed reading after my husband falls asleep and he
usually wakes up earlier than I do and enjoys reading in bed before starting
his day, we decided to try the “upper-flex” option for our king Solaire, which
has a center split along just the upper part of the mattress, and two joined,
twin XL adjustable bases that would allow us to raise and lower our respective
sides of the head of the bed independently when we paired it with a Saatva Adjustable Base Plus (previously called the Lineal adjustable base).
Scheduling the Delivery of our Mattress and Adjustable Base
We placed our online order for our mattress, adjustable base,
quilted organic cotton mattress pad and
organic cotton sateen sheet set on April 24, 2021. All Saatva mattresses are handcrafted to order, and
thanks the pandemic-related major disruptions to the global supply chain at
the time, it was June 29 when we finally got the eagerly awaited call
notifying us that our mattress and adjustable base were ready and offering us
a choice of dates for the delivery and set-up. We scheduled the delivery for
Saturday, July 10, when both my husband and I could be home.
The young woman who called us was very nice, although she wasn't as proactive
as we might have liked in providing information. I had to ask her exactly what
the delivery team would be doing when they arrived, such as setting up and
configuring the twin XL adjustable bases to work with our upper-flex mattress
and removing our old mattress, and what type of preparation my husband and I
needed to do, such as moving (or removing) large pieces of furniture from the
room to give the delivery team easier access in and out. She also didn’t ask
any questions about access in and out of the house, such as which doors to
use, whether there were any stairs, narrow hallways, sharp turns, etc. that
might make it difficult to get the king-size mattress from our front door into
our bedroom, so I volunteered that information.
When I asked what time to expect the delivery team, she explained that we
would get a call from the delivery company the day before our scheduled date
to give us a four-hour time window for the following day, and that the
delivery team would also call to let us know when they were about an hour from
our house.
Delivery and Set-Up of Our Saatva Mattress and Adjustable Base
The delivery company called on July 9 as promised and gave us an early morning
four-hour delivery window. The next day, however, the two-person delivery team
did not call us when they were an hour away, so we were quite surprised when
they rang the bell unannounced.
From that point forward, however, Saatva’s free white glove delivery and
set-up not only met but exceeded my husband’s and my expectations!
The delivery team consisted of a leader, who clearly had a lot of experience,
and a rookie whom he appeared to be training. When my husband offered to help
them carry our old mattress and frame to their delivery van, they explained
that their instructions didn’t say anything about taking away our old bed.
They had been instructed only to deliver and set up our new Saatva
mattress and adjustable base.
I immediately pulled up
Saatva’s Free Mattress White Glove Delivery & Set-Up page on the website, which clearly states “Free mattress &
foundation removal.*” It was then that I noticed the asterisked note: "*Select
free mattress & foundation removal option at checkout." I didn't recall
seeing that option during checkout when I placed my mattress order online, so
I realized the mistake might well have been mine, not that of the delivery
company.
|
The Free Mattress White Glove Delivery & Setup page on Saatva.com
has an asterisked notation I must have overlooked while placing my
order
|
Even so, the leader called them and got the go-ahead to remove and dispose of
our old mattress and foundation after installing our new ones. You can imagine
our relief at not having to find an alternative way to dispose of our old king
size mattress and foundation, since there was no room in the house for them!
The leader did a fantastic job of both directing and working with his
assistant.
He gave directions to his junior teammate (who appeared not to speak or
understand much English) in a foreign language. He also conversed with us in
accented but extremely fluent and easy to undertand English.
We were delighted by how quickly, efficiently and smoothly he ran the entire
delivery, setup and removal operation.
|
A Saatva white glove delivery team unrolling an upper-flex king
Solaire mattress like ours onto a pair of twin XL adjustable bases
|
After the men set up and connected our two twin XL adjustable bases, they
placed our Solaire mattress on top and used the remote controls to start
filling the air chambers. As they waited for both sides of the mattress to
reach the maximum firmness setting to ensure there were no issues, we chatted
with the team lead and offered both men both glasses of cold water.
During this lull, we chatted with the team lead, who gave helpful answers to
our questions about the features and functions of the remote controls for the
mattress and the twin XL adjustable bases. At our request, he also configured
the joined twin XL bases to work properly with our top-split, upper-flex
mattress configuration, even though it wasn’t part of the delivery and set-up
instructions he had been given.
Our Saatva Mattress and Adjustable Base Were Consistently Handled With
Care
Even though both men on our delivery team members worked very quickly and
efficiently, they also were very careful not to nick or damage the mattress or
any of the adjustable base parts as they were cutting open and removing the
shipping cartons and protective materials. They continued to treat our
purchases with care throughout the assembly and set-up process.
We also appreciated their neat, organized way of working and their removal of
not just our old bed but also every scrap of packaging detritus from our new
Solaire mattress and adjustable bases.
The fact that they were able to remove the old mattress and foundation; bring
in, unwrap, set up and synchronize the two adjustable bases; carry in, unwrap,
unroll and inflate the mattress; test the operation of the bases and the
mattress controls; exp!ain to us how to use the remotes to customize the
mattress firmness on each side and raise and lower the head and foot of the
bed; answer all our questions; and remove all traces of the wrapping and
packaging, in addition to calling the delivery company and resolving our issue
about removing our old bed, in roughly an hour was impressive.
All in all, we were extremely pleased with Saatva’s free white glove delivery
and set-up, which lived up to its “white glove” name. After the team left, all
that was left for us to do was to put on the quilted mattress pad and organic
cotton sateen sheets that had been shipped to us earlier and try out our new
bed!
Next Time: My In-Depth Product Reviews of the Saatva Solaire Mattress and
Adjustable Base Plus
In my next post in this series, I’ll share my in-depth product review of the
Saatva Solaire upper-flex king mattress (and ultimately exchanged for a solid
Solaire) and Adjustable Base Plus we ordered.
Be sure to subscribe* to Review This Reviews to be notified when new posts in
this Confessions of a Saatva Mattress Shopper series (and my popular keto diet
success series) are published!
*See the email subscription box in the sidebar; if you are viewing on a mobile
device and don't see the sidebar in your browser, click on "View web version"
at the bottom of the page.
Saatva Mattress and Adjustable Base White Glove Delivery and Setup by Margaret Schindel
Posts in This Series
Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins
Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs
Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review
Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews
Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup
Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews
Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience
Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy
Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN), Esty (Awin), and/or Zazzle Affiliate, I (we) earn from qualifying purchases.”