Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

This month I have published a series of posts about my experience shopping for a Saatva mattress for the first time, including the extensive product research I did so my husband and I could choose the best mattress for our needs and why we chose a Saatva Solaire mattress and Adjustable Base Plus and later exchanged our split-top, “upper-flex” mattress for a solid, standard king Solaire.

To wrap up this series (for now, at least) and help other mattress shopping couples who are considering a Saatva Solaire, I have created a detailed, side-by-side comparison chart of all the options for the queen and king  Solaire mattress, along with their compatibility with Saatva’s two adjustable bases and the options that are best suited to different needs and sleeping preferences.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Recapping the Key Features and Benefits of Queen and King Size Saatva Solaire Mattress and Adjustable Bases

In a previous post, I shared my in-depth product reviews of  the Saatva Solaire mattress and the Adjustable Base Plus that my husband and I chose. 

Following is a quick recap of some of the highlights of the Solaire’s features and benefits and the differences between the Saatva Adjustable Base and Adjustable Base Plus.

Saatva Solaire Adjustable Firmness Mattress

Here are some of the key reasons you might want to choose a queen or king size Saatva Solaire mattress.

• Customizable firmness settings (great for couples). Remote controls with precise, incremental adjustments that gradually inflate or deflate a layer of vulcanized air chambers allow sleeping partners to adjust the firmness on their respective sides of the mattress to perfectly suit their individual preferences.
• Minimal motion transfer. The air chambers on the two sides are separated, so when one person tosses and turns their partner barely feels it.
• Excellent back support, pressure relief and breathability. The layer of air chambers is topped with layers of contour hugging, gel-infused memory foam, ergonomically zoned, natural latex foam and a cushioned 3-inch Euro pillow top that provides extra lumbar support in the center third of the mattress, covered with a breathable, organic cotton sleep surface.
• Quiet, hidden air inflator and hoses. These are enclosed in the bottom layer, keeping them out of sight and muffling the sound of the motor.

Saatva Adjustable Base

Pairing a queen or king size Solaire mattress with a Saatva Adjustable Base allows you to use a simple wireless remote (with a handy built-in flashlight) to raise and lower the head and foot of the bed. It is compatible with all queen and king size Solaire mattress options except the upper-flex configuration. It also works with most platform bases, thanks to a zero-clearance design and removable legs.

Saatva Adjustable Base Plus

The Saatva Adjustable Base Plus is compatible with all queen and king Solaire mattress options including the upper-flex configuration. As its name suggests, the “Plus” version comes with additional features including a wall-hugging design in the standard configuration (but not upper-flex king or queen), massage (with three speed options), presets for anti-snore and Zero-G and under-bed lighting.

How to Choose the Best Queen or King Size Saatva Solaire and Adjustable Base Option for Your Needs

When my husband and I were shopping for our king-size Saatva Solaire mattress and adjustable base, we found the many configuration options confusing. So, I put together the following chart to help other mattress shoppers choose the best option for them.

Queen and King Saatva Solaire Mattress and Adjustable Base Options and Configurations

	Standard Queen or King	Upper-Flex (Queen or King only)	Split King	California King	Split California King
Solaire Mattress Configuration	Solid, one-piece mattress	Upper portion has a split down the center	Two twin XL mattresses	Solid, one-piece mattress	Two 36” x 84” mattresses
Best for…	Sleep partners who prefer a traditional, solid mattress with no center seam or split.	Sleep partners who want to elevate and lower the head of the bed on their side without affecting their partner’s side, but prefer the “connected” feel of a solid mattress with no center separation under their legs.	Sleep partners who each want maximum customization options on their respective sides of the bed.	Sleep partners who prefer the extra length of a California king.	Sleep partners who each want maximum customization and prefer the extra length of a California king.
Adjustability When Paired With a Saatva Adjustable Base (No Upper-Flex Option) or Saatva Adjustable Base Plus	An adjustable base allows the sleeper(s) to elevate or lower their head(s) and/or feet.	Each sleep partner can elevate or lower the head of the bed on their side only. The foot of both sides of the bed can be raised or lowered in sync (but not independently).	Both sleep partners can elevate and lower their own head and/or feet independently, without affecting their partner’s side of the bed.	An andjustable base allows the sleeper(s) to elevate or lower their head(s) and/or feet.	Both sleep partners can elevate and lower their own head and/or feet independently, without affecting their partner’s side of the bed.
Configuration of Saatva Adjustable Base or Saatva Adjustable Base Plus	The standard adjustable base in all sizes except king is a solid, one-piece base. The king size adjustable base comes as two joined twin XL bases whose remote controls are configured to operate both bases in sync.	The upper-flex king adjustable base consists of two twin XL bases. The upper-flex queen consists of two narrower bases, each half the width of a standard queen base. In the upper-flex configuration, each adjustable base has a remote that operates the head of that base independently of the other base, while moving the lower part of both bases in sync.	The split king adjustable base consists of two joined twin XL bases. In the split king configuration, the remote for each base controls that side of the bed only.	The California king adjustable base comes as two joined 36” x 84” bases. The remote controls are configured to operate both bases in sync.	The split California king adjustable base comes as two joined 36” x 84” bases. The remote control for each base controls that side of the bed only.
Sheet Set Compatibility	Any standard queen or king size sheet set. Recommended: Saatva Organic Cotton Sateen, Signature Sateen, Banded Cotton Percale, Belgian Linen, Organic Embroidered Sateen or Cotton Percale sheet sets	Upper-flex queen or king fitted sheet,* standard queen or king size flat sheet and pillowcases. *Sometimes called split top, top-split, upper split, split-head or head split sheets Recommended: Saatva upper-flex Organic Cotton Sateen sheet set or Signature Sateen sheet sets	Split king sheet set, consisting of two twin XL fitted sheets, one standard king flat sheet and two king pillowcases. Recommended: Saatva Organic Cotton Sateen, Signature Sateen, Banded Cotton Percale, Organic Embroidered Sateen or Cotton Percale sheet sets	California king sheet set, consisting of one California king fitted sheet, one California king flat sheet and two king pillowcases. Recommended: Saatva Organic Cotton Sateen, Signature Sateen, Banded Cotton Percale, Belgian Linen, Organic Embroidered Sateen or Cotton Percale sheet sets	Split California king sheet set, consisting of two 36” x 84” fitted sheets, one 108" x 114" flat sheet and two king pillowcases. Recommended: Signature Sateen sheet set
Other Considerations	Saatva Adjustable Base and Adjustable Base Plus are final sale.	Saatva Adjustable Base Plus is final sale. The upper-flex configuration does not have the wall-hugger feature. Limited selection of split-top fitted sheets.	Saatva Adjustable Base and Adjustable Base Plus are final sale.	Saatva Adjustable Base and Adjustable Base Plus are final sale.	Saatva Adjustable Base and Adjustable Base Plus are final sale.

I hope you find this chart helpful in choosing the best Solaire mattress and adjustable base for your needs. 

If you would like more information about the Saatva Solaire Adjustable Firmness Mattress, the Saatva Adjustable Base or the Saatva Adjustable Base Plus, I encourage you to check out my in-depth Saatva Solaire mattress and Saatva Adjustable Base Plus product reviews and also click on the links to the product pages, which are chock-full of information and helpful tips.

Happy mattress shopping!

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

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Exchanging a Saatva Mattress: My Personal Experience

This post is the seventh in a series of candid, in-depth reviews about my experience as a first-time Saatva customer. In the six previous posts I have discussed what happened when I was researching Saatva mattress options, choosing the best mattress for my husband’s and my needs, placing an online order for a Saatva Solaire mattress, bedding and adjustable base and taking delivery of our mattress pad and sheets, as well as the white glove delivery of our upper-flex Solaire and removal of our old mattress and my detailed, candid product reviews of our new Saatva Solaire mattress and adjustable base. 

Today I will review our experience with exchanging our split-top Solaire for the (solid) standard version.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

As I explained in my last post, my husband and I loved nearly everything about our new Saatva Solaire mattress except the center split down the top portion. We had decided to give the “upper-flex” configuration of the mattress and adjustable base a try because the top split allowed one of us to elevate and lower the head of our side of the bed without disturbing our partner. For example, since my husband wakes up earlier than I do, he could raise his side to sit up and read next to me while I continued to sleep.

However, since we usually fall asleep snuggled together on our sides in the “spoon” position in the middle of the mattress, one of us would end up with our arm stuck in the center split.

After trying for more than a month to find a way around that problem, we finally decided we’d be happier with a solid mattress and exchanged our upper-flex king for a standard king Solaire.

Note: Even if you and your partner also like to "spoon" together, if you eventually return to your respective sides of the bed for sleeping you may love the upper-flex option. Exchanging ours for a standard Solaire wasn't an easy decision!

Initiating Our Saatva Solaire Mattress Exchange

The Saatva Mattress Home Trial, Warranty & Return Policies page provided simple instructions for exchanging a mattress: Call a toll-free number to initiate the exchange, pay a $99 processing fee (to cover Saatva’s fee to the delivery company for the white glove delivery and pickup service) “and we’ll take care of the rest!”

Saatva's website made the exchange process sound hassle-free...and they definitely "delivered" in real life

It was the end of a busy, stressful week and I decided to send an email instead of calling the 888 number.

Instead of calling the toll-free number to initiate the exchange, I replied to the order confirmation email

An automated reply from Saatva appeared in my inbox almost immediately containing a ticket number to track my inquiry and explaining that, due to heavy customer demand, it might take “up to 24 hours” for someone to respond. 

Since I had sent my email late on a Friday afternoon, and given the widespread pandemic-related staffing shortages at the time (August 2021), I wasn’t expecting a response until Monday. However, To my surprise, Ina, one of Saatva’s “sleep guides,” phoned on Sunday to help me initiate the mattress exchange I had requested.

She initiated a refund for the upper-flex king Solaire mattress, sheet set and mattress pad and placed our order for the standard king Solaire and bedding replacements. She let me know that the white king size sheets I wanted were backordered and expected to be in stock in two weeks, but the ivory color was in stock if I didn’t want to wait. I said I preferred to wait for white sheets and asked her to add a king size waterproof mattress protector to our order. She also asked us to donate the upper-flex sheet set and mattress pad to a nonprofit charitable organization of our choosing.

Ina explained that the delivery of our standard Solaire mattress would work the same way as our previous delivery. As soon as our new mattress was manufactured, the delivery company would contact us directly to schedule the white glove delivery and setup of our new standard king Solaire and the removal of our upper-flex Solaire. 

I told Ina that since we had purchased an upper-flex king Lineal adjustable base (now called the Saatva Adjustable Base Plus), which could not be exchanged for a standard king version, we wanted the delivery service to reconfigure and sync the two joined twin XL adjustable bases to work with the new, solid king mattress. She said she would instruct the delivery company to take care of that for us when they delivered our standard king Solaire.

A few minutes later, I received an email from her confirming what we had discussed and updating the support ticket.

Saatva's Sleep Guides (customer service representatives) help customers 7 days a week

Saatva Customer Service Follow-up

As promised, two weeks later the delivery company emailed me directly and asked me to call them to schedule the delivery of our new solid king Solaire.

The email arrived on the Friday before Labor Day, just as my husband and I were headed out of town for the long holiday weekend, so we decided to wait until we got back to put our calendars together and find a date when we could both be home to supervise the mattress delivery.

On Tuesday, the day my back-ordered white organic cotton sateen sheets were due to be restocked, Ina called to let me know that they were still not back in stock. She said that if I didn’t want to wait longer, she would be happy to either cancel the order for me or send me the same sheet set in ivory, which they did have in stock. 

I thanked her for calling to update me about the backorder delay and offering me the choice of several options, and said I would prefer to wait for the white sheets to be restocked. Ina promised to continue to monitor and keep me updated about the status of my backordered white sheet set. She proved to be true to her word and kept in touch with me until the sheets were delivered.

I also mentioned that I had gotten an email from the delivery company a few days earlier but that I hadn’t called them yet, since my husband and I had been away for the holiday weekend and we hadn’t yet had a chance to work out when we could both be available to supervise the mattress delivery. If she was able to stay on the call for another minute or two (and if I could catch my husband in between Zoom meetings), I could try to get her some options for delivery dates. 

Ina explained that mattress deliveries are scheduled directly between the customer and the delivery company, but that once my husband and I determined our availability, she would be happy to pass on those possible dates to the delivery company on our behalf, if we would like. Even though I declined and said I would talk to my husband that evening and then contact the delivery company directly, I considered her kind offer another example of how Saatva employees take initiative and are empowered and encouraged to go above and beyond.

Our Second Experience With Saatva’s White Glove Mattress Delivery and Setup

Our second experience with Saatva’s white glove delivery was very similar to our first Saatva mattress delivery experience. After receiving the email from the delivery company, I called them to schedule our Solaire mattress exchange and setup.

Once again, the company contacted us the day before, this time by email, giving us a three-hour delivery window, confirming our address and phone number, and saying the delivery team would call us when they were 40 minutes from our house.

Once again, we did not receive a call from the team before they arrived, nor did their instructions mention reconfiguring our two twin XL adjustable bases to work with the new solid king Solaire mattress.

Apart from that, however, the team was extremely fast and efficient (perhaps even more so than the team that had delivered our upper-flex Solaire and adjustable base!) and very respectful of our property.

Not only did they reconfigure the adjustable bases so that the head and foot would operate in sync, at our request they also showed my husband how it was done in case he needed to fix any issues that might arise in the future.

They were extremely professional, friendly and accommodating throughout their visit.

Follow-Up Customer Service Interactions

At one point, the remote control for my husband’s side of our Adjustable Base Plus stopped responding. I called customer service and explained that he had tried putting in fresh batteries and re-syncing his remote, which did not fix the problem. The customer service representative, Paul, explained that accidentally pressing and holding down the Lock button was one of the most common reasons for the remote to stop working. Unfortunately, the non-working remote was not in its usual spot on my husband’s nightstand, so Paul talked me through how to lock and unlock the remote using mine. When my husband came home, we tried unlocking his remote, which still didn’t solve the problem, and Saatva immediately sent us a replacement.

The next day, we discovered that the problem was, in fact, user error (I can’t remember what) and I called back to let Saatva know that we wouldn’t need a replacement remote after all. They were extremely gracious and said they had already shipped it to us and we should keep it, “just in case.”

Another example of how Saatva’s customer service goes above and beyond!

Final Verdict on Our Overall Experience Buying a Saatva Mattress, Adjustable Base and Bedding

My husband and I spent six months shopping for, researching, selecting, ordering, taking delivery of and exchanging our first Saatva mattress, bedding and adjustable base. Throughout that time, Saatva’s commitment to excellence was obvious in every interaction we had with the company and its representatives.

We were able to find answers or get help using whichever method we preferred (email, phone, website or live chat), even on nights, weekends and holidays. Everyone with whom we spoke was knowledgeable, professional and proactive in helping us. They also appeared to be empowered to “go the extra mile” to ensure that we had a positive experience without having to get permission from a supervisor.

Based on my personal experience, Saatva consistently delivers on its promise to provide superb customer service 24/7/365

In a recent article, Saatva founder and CEO Ron Rudzin shared the story and significance of the company’s unusual name, which is well worth the read. For him and everyone else at Saatva, the name is “a reminder every day that we are committed to honesty, transparency, and putting our customers first. We try to live up to the principles embodied in our name, whether it’s through the helpful content we put on our website or the premium materials we put in our products.”

As a former marketing professional who has advised major corporations on improving their customer experience, I am a savvy and demanding consumer with high expectations. Saatva has thoroughly impressed me with not only its products and customer service but also its overall standard of excellence and ethics in doing business.

If you are thinking about a new mattress, bedroom furniture, bedding or gifts for better sleep, I encourage you to explore the Saatva website and talk to a knowledgeable Saatva Sleep Guide to help you make the best choice for your needs, regardless of what brand or model of mattress or bed you ultimately decide to buy.

What's Next: Which Queen or King Size Saatva Solaire Mattress and Adjustable Base Is Right for You?

Next week, I'll publish my final post in this series, 

Be sure to subscribe* to Review This Reviews to be notified when new posts in this Confessions of a Saatva Mattress Shopper series (and my popular keto diet success series) are published!

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Exchanging a Saatva Mattress: My Personal Experience by Margaret Schindel

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

FOLLOW US ON:

Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

My husband and I ordered our first Saatva mattress nearly two years ago. This is the sixth in my series of detailed reviews of our customer experience as first-time Saatva mattress shoppers.

I have already explained our product research process and reasons for choosing the king Solaire mattress and Adjustable Base Plus, why we opted to try the upper-flex configuration and our first experience with Saatva’s white glove mattress delivery service, as well as my review of our Saatva organic cotton sheets and mattress pad.

In today's post I’m sharing my candid feedback on what my husband and I loved about our new Solaire mattress and Adjustable Base Plus, as well as a couple of things about the upper-flex (aka head split, split-head, top split or split-top) configuration that didn’t work for our needs and led us to exchange our upper-flex mattress for a solid, standard king Solaire, which we have been sleeping on for nearly two years and absolutely love.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Saatva Solaire Adjustable Firmness Mattress Product Review

As I explained in a couple of previous posts in this series, my husband and I aren’t always on the same sleeping schedule. I often read in bed after he has gone to sleep, and on the weekend, he often reads in bed while I sleep late. So, the upper-flex configuration of the king Saatva Solaire mattress and Saatva Adjustable Base Plus (formerly called the Lineal adjustable base), which allows each sleeper to raise and lower the head of the bed on their side only, was very appealing.

Since we always gravitate to sleeping in the “spoon” position (even subconsciously, in our sleep), we had concerns about whether one of us would end up with our arm getting stuck in the center split along the top portion of the upper-flex mattress. However, since the mattress topper we purchased would fill in most of the split, we decided to give it a try, knowing that we could return it or exchange it for a solid king Solaire mattress, if we wished, thanks to the very generous Saatva in-home trial, warranty and return policies.

The upper part of the upper-flex Saatva Solaire mattress is split to allow the head of each side of the bed to be raised and lowered independently

What We Loved About the Saatva Solaire Mattress

• Very comfortable and supportive. Both my husband and I have back problems and joint issues, and we appreciate waking up with no aches and pains.
• Individually customizable firmness for both sleeping partners. We love being able to set the mattress firmness for our respective sides to our individual preferences, and to quickly make it softer or firmer on the fly, if desired, when changing sleeping positions. Having 50 firmness settings that can be adjusted incrementally with the touch of a button on the remote gives us both true, precision customization!
• Thoughtfully designed, six-layer construction. 
1. The countouring 3-inch Euro pillow top with Lumbar Zone Quilting provides more support in the center. It is covered in a breathable, hypoallergenic organic cotton, treated with Saatva's exclusive Guardin botanical antimicrobial treatment. Saatva uses a Paladin flame barrier made of a poly & rayon blend instead of fiberglass or toxic chemical flame retardants.
2. Next is a 1-inch layer of ergonomic 5-zone natural latex that provides enhanced lumbar support and pressure-point relief. This natural latex is naturally hypoallergenic, resistant to mold, mildew and dust mites and doesn't off-gas.
3. Under that, a CertiPUR-US certified 2-inch gel-infused memory foam helps disperse body heat away for cooler sleep and contours to your body to relieve pressure points.
4. Moisture barrier layers protect internal mechanical components to prevent bacterial growth.
5. No-sink vulcanized air chanbers with multi-directional box baffle design provides consistent, edge-to-edge comfort by maintaining even firmness and support throughout the mattress, from side to side and from head to toe.
6. Underlying it all, a reinforced power edge enclosure provides a stable base and houses the quiet air inflator and hoses out of sight.

Each layer of the Saatva Solaire adjustable firmness mattress contributes significant benefits to the sleeping experience.

• Doesn't feel like sleeping on an air mattress. The adjustable firmness layer with its inflatable vulcanized air chambers is the fifth layer down from the sleep surface. And, unlike an air mattress, the Saatva Solaire has firm, supportive edges.
• No center dip.  Even with each side of our king Solaire adjusted to different firmness levels, the center of the sleeping surface is level all the way across.
• Remote controls with large, easy-to-read buttons. We love being able to adjust the firmness without having to put on our glasses or accidentally pressing the wrong button.

Solaire mattress remote control instruction card

• Surprisingly quiet firmness adjustments. The firmness adjustments on the Solaire mattress are made by inflating or deflating the reinforced, vulcanized air chambers via the remote control. The air inflator and hoses are enclosed in the bottom layer of the mattress, which not only keeps them out of sight but also muffles the noise of the motor, making the process of adjusting the Solaire’s firmness surprisingly (and delightfully) quiet.
• Made in the U.S.A. from eco-friendly materials. This straightforward statement about the company’s values (from the Specifications/FAQ section of the product page) is one of the things that make us proud Saatva supporters: “Every Saatva mattress is made to order and handcrafted in America with care and pride, using only the highest quality, consciously sourced materials. We could have settled on cheaper materials and produced our products elsewhere for higher profits, but we've never wavered in our commitment to quality. We believe it's the right thing to do for our customers, our American workers, and our economy.”
• Generous in-home trial period, pressure-free sales support and customer service, and hassle-free returns or exchanges. Here’s what the company promises: “At Saatva, we never pressure you to make up your mind quickly. All of our mattresses come with a 365-night home trial, so you have plenty of time to decide whether it’s right for you. If at any point during your home trial you’re not satisfied, just give us a call and we’ll come pick up the mattress and refund your money, less a $99 processing fee to cover our cost of gas and labor for the pickup. That’s it.” 

Based on my personal experience when my husband and I decided to exchange our upper-flex king Solaire mattress for a standard king, I found that promise to be sincere. In fact, the customer service representative who helped me arrange our mattress exchange and schedule the new pickup and delivery was terrific. (More about that in my next post.)

What We Didn’t Love

While we loved most aspects of our new king Saatva Solaire mattress, there were two issues with upper-flex option that turned out to be deal-breakers for us.

• Top-split mattress issue for couples who like snuggling or sleeping in the “spoon” position. Our concerns about one of us ending up with a shoulder in the gap while snuggling together in the spoon position turned out to be justified.
• Top-split bedding challenges. My husband and I found that it took both of us to successfully wrestle the mattress and bedding into submission when we wanted to put on or take off the split-top mattress pad and sheets. In addition, there are far fewer options on the market for split-top vs. standard, solid fitted sheets and sheet sets, and we weren’t able to find any high-quality flannel split-top sheets, which we prefer during our cold New England winters. 

For those reasons, after sleeping on our upper-flex Solaire for more than a month to give it a fair in-home trial, at the end of August 2021 we decided to exchange it for a standard (solid) king Solaire mattress.

Saatva Adjustable Base Plus Product Review

Most standard queen or king Saatva mattresses, including the Saatva Classic Luxury Hybrid Innerspring (11.5-inch height only), Loom & Leaf Ultra-Premium Memory Foam, Saatva Latex Hybrid, Zenhaven Latex, Memory Foam Hybrid and Solaire Adjustable Firmness mattresses, are compatible with any standard queen or king adjustable base.

If you don’t already own one, the company now offers two models. 

• The Saatva Adjustable Base allows you to raise and lower the head and foot of the bed. The simple wireless remote has a built-in flashlight (handy for nocturnal trips to the bathroom or kitchen). The zero-clearance design and removable legs allow it to be used on most platform bases, if desired. However, it is not available in the upper-flex option.
• The Saatva Adjustable Base Plus (formerly Lineal Adjustable Base) adds more advanced features, including full-body wave, leg and head massage with three speed options, an anti-snore preset that elevates the sleeper’s head to open up airway passages, a Zero-G preset for “weightless support” and under-bed lighting. It is available in a full range of sizes, including the upper-flex option for queen and king sizes. It also features a wall-hugging design in the standard configuration (but not upper-flex king or queen).

The wireless remotes for the Saatva Adjustable Base (left) and Saatva Adjustable Base Plus (right)

An upper-flex queen or king Solaire mattress with a top split needs to be paired with an adjustable base that allows the head of each side of the bed to be raised and lowered independently. For an upper-flex king Saatva Solaire mattress like ours, two twin XL adjustable bases (each with its own wireless remote) are joined side-by-side, sync’d with a special cable and configured to make the lower part of both bases respond in unison to either remote control, while the head of the bed on each side responds only to the remote assigned to that twin XL base. (The upper-flex queen base is configured the same way with two narrower adjustable bases.) 

If you purchase a compatible Saatva mattress and adjustable base at the same time, you also get a nice discount on the base.

If you buy a Saatva Adjustable Base Plus to go with an upper-flex (split-top) queen or king Solaire mattress, you get two twin XL adjustable bases (king) or two narrower bases (queen)—without the wall hugger feature—that are connected and sync’d with a cable so the head of each base operates independently while the lower parts move in unison

What We Loved About the Saatva Adjustable Base Plus

• User-friendly remote controls with large, easy-to-read buttons. The buttons are also spaced far enough apart so we rarely press the wrong button by accident, as often happens on remote controls with small, hard-to-read buttons that are crowded together.
• Ability to raise the head or foot of the bed to the desired angle. The Head button on the remote lets us raise or lower the head of the bed to whichever angle we find most comfortable for different activities, such as reading, watching TV or working on a laptop. When we had the upper-flex Solaire, we also really liked being able to raise or lower the head of the bed on our side without disturbing our peacefully sleeping partner (which is why it took us more than a month to decide whether to keep it or exchange it for the standard king Solaire).
  
  After a long, active day, it’s so nice to be able to lie down and put our tired, swollen feet up just by pressing the up arrow on the Foot button. There’s also a button for raising the head and foot of the bed simultaneously.
• Customizable Snore and Zero-G presets. The Saatva Adjustable Base Plus remote has dedicated Snore (anti-snore) and ZG (zero-gravity) buttons with preset adjustments. Both buttons can also be reprogrammed to your personal preferences (and then reset to the original factory defaults, if you wish).
• Pressing the Snore button elevates the sleeper’s head above their chest to reduce pressure on the airway and help increase airflow. Since my husband snores loudly (according to him, my snoring is much more “ladylike”), we find this preset comes in quite handy. (Elevating your head may also help mitigate acid reflux-related sleep disruptions.)
• The Zero-G preset slightly elevates both the knees and the head while raising the feet to the same level as the heart. According to Saatva’s website, this preset “mimics the position astronauts take during liftoff, which eases the stress on their bodies as they escape Earth's gravity.” Both my husband and I have old back injuries that act up from time to time and the zero-gravity preset helps relieve the pressure on our spines. It’s also good for just relaxing and unwinding at the end of a stressful day or taking a quick, restorative break in the middle of one.
• Return the bed to the Flat position at the touch of a button. Whether you have made manual adjustments to the head and/or foot of the bed or used one of the presets, you can use the Flat button to return the bed to its default, level position and shut off the massage (if it’s on).
• Surprisingly quiet motor. The motor for raising and lowering the head and foot of the bed is much quieter than we had expected, which was a very welcome surprise! While not as quiet as the motor that inflates and deflates the air chambers in our Solaire mattress, we especially appreciated being able to raise or lower the head of the bed on our side (when we had the upper-flex Solaire) without the motor’s noise rudely awakening our sleeping “better half.” The constant hum of the motor when using the vibrating massage options can be a bit annoying, but since we rarely use those features, it isn’t a problem for us.
• Under-bed lighting and remote controls with a built-in flashlight. The top left button on the remote control turns on (or off) an array of LED lights on the underside of the base that are bright enough to illuminate the few steps to our bathroom in the middle of the night, but not bright enough to awaken whichever of us is still asleep. If I decide to make a cup of herbal tea to help me get back to sleep, I can press the top middle button on my remote to turn on the built-in flashlight to light my way to the kitchen and back.
• Designed, engineered and assembled in the U.S.A. Choosing a Saatva adjustable bed base, like choosing a Saatva mattress, supports American workers, jobs and companies.
• Sturdy materials and construction. It was obvious at first glance that our new adjustable bed base was made of robust, high-quality materials and was built to last. 
• Excellent manufacturer’s warranty. Since the Saatva Adjustable Base Plus is a final sale, it’s reassuring to have such a good full 5-year/limited 25-year warranty [https://www.saatva.com/warranty/saatva-adjustable-base-plus/] in case anything ever goes wrong. 
• Compatible with most bed frames. Both of Saatva’s adjustable bed frames are compatible with most bed frames that are designed to accommodate an adjustable base. This includes all but one of the bed frames Saatva offers, which come in a wide variety of elegant styles that would look great in our bedroom. We’re hoping to purchase one in the future.

What We Didn’t Love

• Vibrating massage. The remote control on the Saatva Adjustable Base Plus lets you select a full-body wave, head, or leg massage. Although my husband and I both love getting a massage, neither of us is a fan of the vibrating base “massage” features. However, many people love them and find that the vibrations relax their muscles, especially after a workout.
• No wall-hugger technology in the upper-flex configuration. When we made our decision to try the upper-flex Solaire mattress and Saatva Adjustable Base Plus (then called Lineal), we understood that we would be giving up the convenient wall hugger-technology, which simultaneously lifts the head of the bed and glides it back toward the wall, so that your nightstands remain within easy reach. That technology wouldn’t work for the upper-flex setup, where the joined Twin XL bases operate independently at the head but in unison at the foot, so it isn’t included in the upper-flex configuration.

Since all Saatva adjustable bases are final sale, when we exchanged our upper-flex Solaire for a standard king we couldn’t do the same with our Saatva adjustable base. We knew that when we decided to try the upper-flex, so it was a calculated risk and the only thing we regret about that decision.

Next Up: Exchanging Our Saatva Mattress

In my next post I'll share our experience with exchanging our upper-flex king Solaire for the standard king Solaire.

Be sure to subscribe* to Review This Reviews to be notified when new posts in this Confessions of a Saatva Mattress Shopper series (and my popular keto diet success series) are published!

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Saatva Solaire Mattress and Adjustable Base Plus Product Reviews by Margaret Schindel

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

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Saatva Mattress and Adjustable Base White Glove Delivery and Setup

In my previous post about in this series about my experience as a first-time Saatva mattress shopper, I reviewed the luxury organic cotton sheet set and mattress pad that my husband and I ordered for our upper-flex king Solaire mattress.

Today I’ll share our experiences with Saatva’s free white glove mattress delivery & setup service, which included setting up our new Solaire mattress and adjustable base and taking away our old bed foundation.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Recap: The Saatva Mattress and Adjustable Base We Chose

After conducting exhaustive product research on Saatva mattresses, my husband and I ultimately chose a king size Solaire adjustable firmness mattress that would allow us to adjust the firmness on our respective sides to our individual preferences.

Since I often sit up in bed reading after my husband falls asleep and he usually wakes up earlier than I do and enjoys reading in bed before starting his day, we decided to try the “upper-flex” option for our king Solaire, which has a center split along just the upper part of the mattress, and two joined, twin XL adjustable bases that would allow us to raise and lower our respective sides of the head of the bed independently when we paired it with a Saatva Adjustable Base Plus (previously called the Lineal adjustable base).

Scheduling the Delivery of our Mattress and Adjustable Base

We placed our online order for our mattress, adjustable base, quilted organic cotton mattress pad and organic cotton sateen sheet set on April 24, 2021. All Saatva mattresses are handcrafted to order, and thanks the pandemic-related major disruptions to the global supply chain at the time, it was June 29 when we finally got the eagerly awaited call notifying us that our mattress and adjustable base were ready and offering us a choice of dates for the delivery and set-up. We scheduled the delivery for Saturday, July 10, when both my husband and I could be home.

The young woman who called us was very nice, although she wasn't as proactive as we might have liked in providing information. I had to ask her exactly what the delivery team would be doing when they arrived, such as setting up and configuring the twin XL adjustable bases to work with our upper-flex mattress and removing our old mattress, and what type of preparation my husband and I needed to do, such as moving (or removing) large pieces of furniture from the room to give the delivery team easier access in and out. She also didn’t ask any questions about access in and out of the house, such as which doors to use, whether there were any stairs, narrow hallways, sharp turns, etc. that might make it difficult to get the king-size mattress from our front door into our bedroom, so I volunteered that information. 

When I asked what time to expect the delivery team, she explained that we would get a call from the delivery company the day before our scheduled date to give us a four-hour time window for the following day, and that the delivery team would also call to let us know when they were about an hour from our house.

Delivery and Set-Up of Our Saatva Mattress and Adjustable Base

The delivery company called on July 9 as promised and gave us an early morning four-hour delivery window. The next day, however, the two-person delivery team did not call us when they were an hour away, so we were quite surprised when they rang the bell unannounced.

From that point forward, however, Saatva’s free white glove delivery and set-up not only met but exceeded my husband’s and my expectations! 

The delivery team consisted of a leader, who clearly had a lot of experience, and a rookie whom he appeared to be training. When my husband offered to help them carry our old mattress and frame to their delivery van, they explained that their instructions didn’t say anything about taking away our old bed. They had been instructed only to deliver and set up our new Saatva mattress and adjustable base.

I immediately pulled up Saatva’s Free Mattress White Glove Delivery & Set-Up page on the website, which clearly states “Free mattress & foundation removal.*” It was then that I noticed the asterisked note: "*Select free mattress & foundation removal option at checkout." I didn't recall seeing that option during checkout when I placed my mattress order online, so I realized the mistake might well have been mine, not that of the delivery company.

The Free Mattress White Glove Delivery & Setup page on Saatva.com has an asterisked notation I must have overlooked while placing my order

Even so, the leader called them and got the go-ahead to remove and dispose of our old mattress and foundation after installing our new ones. You can imagine our relief at not having to find an alternative way to dispose of our old king size mattress and foundation, since there was no room in the house for them!

The leader did a fantastic job of both directing and working with his assistant. He gave directions to his junior teammate (who appeared not to speak or understand much English) in a foreign language. He also conversed with us in accented but extremely fluent and easy to undertand English.

We were delighted by how quickly, efficiently and smoothly he ran the entire delivery, setup and removal operation.

A Saatva white glove delivery team unrolling an upper-flex king Solaire mattress like ours onto a pair of twin XL adjustable bases

After the men set up and connected our two twin XL adjustable bases, they placed our Solaire mattress on top and used the remote controls to start filling the air chambers. As they waited for both sides of the mattress to reach the maximum firmness setting to ensure there were no issues, we chatted with the team lead and offered both men both glasses of cold water.

During this lull, we chatted with the team lead, who gave helpful answers to our questions about the features and functions of the remote controls for the mattress and the twin XL adjustable bases. At our request, he also configured the joined twin XL bases to work properly with our top-split, upper-flex mattress configuration, even though it wasn’t part of the delivery and set-up instructions he had been given.

Our Saatva Mattress and Adjustable Base Were Consistently Handled With Care

Even though both men on our delivery team members worked very quickly and efficiently, they also were very careful not to nick or damage the mattress or any of the adjustable base parts as they were cutting open and removing the shipping cartons and protective materials. They continued to treat our purchases with care throughout the assembly and set-up process.

We also appreciated their neat, organized way of working and their removal of not just our old bed but also every scrap of packaging detritus from our new Solaire mattress and adjustable bases.

The fact that they were able to remove the old mattress and foundation; bring in, unwrap, set up and synchronize the two adjustable bases; carry in, unwrap, unroll and inflate the mattress; test the operation of the bases and the mattress controls; exp!ain to us how to use the remotes to customize the mattress firmness on each side and raise and lower the head and foot of the bed; answer all our questions; and remove all traces of the wrapping and packaging, in addition to calling the delivery company and resolving our issue about removing our old bed, in roughly an hour was impressive.

All in all, we were extremely pleased with Saatva’s free white glove delivery and set-up, which lived up to its “white glove” name. After the team left, all that was left for us to do was to put on the quilted mattress pad and organic cotton sateen sheets that had been shipped to us earlier and try out our new bed!

Next Time: My In-Depth Product Reviews of the Saatva Solaire Mattress and Adjustable Base Plus

In my next post in this series, I’ll share my in-depth product review of the Saatva Solaire upper-flex king mattress (and ultimately exchanged for a solid Solaire) and Adjustable Base Plus we ordered.

Be sure to subscribe* to Review This Reviews to be notified when new posts in this Confessions of a Saatva Mattress Shopper series (and my popular keto diet success series) are published!

*See the email subscription box in the sidebar; if you are viewing on a mobile device and don't see the sidebar in your browser, click on "View web version" at the bottom of the page.

Saatva Mattress and Adjustable Base White Glove Delivery and Setup by Margaret Schindel

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

FOLLOW US ON: