Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

This month I have published a series of posts about my experience shopping for a Saatva mattress for the first time, including the extensive product research I did so my husband and I could choose the best mattress for our needs and why we chose a Saatva Solaire mattress and Adjustable Base Plus and later exchanged our split-top, “upper-flex” mattress for a solid, standard king Solaire.

To wrap up this series (for now, at least) and help other mattress shopping couples who are considering a Saatva Solaire, I have created a detailed, side-by-side comparison chart of all the options for the queen and king  Solaire mattress, along with their compatibility with Saatva’s two adjustable bases and the options that are best suited to different needs and sleeping preferences.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Recapping the Key Features and Benefits of Queen and King Size Saatva Solaire Mattress and Adjustable Bases

In a previous post, I shared my in-depth product reviews of  the Saatva Solaire mattress and the Adjustable Base Plus that my husband and I chose. 

Following is a quick recap of some of the highlights of the Solaire’s features and benefits and the differences between the Saatva Adjustable Base and Adjustable Base Plus.

Saatva Solaire Adjustable Firmness Mattress

Here are some of the key reasons you might want to choose a queen or king size Saatva Solaire mattress.

• Customizable firmness settings (great for couples). Remote controls with precise, incremental adjustments that gradually inflate or deflate a layer of vulcanized air chambers allow sleeping partners to adjust the firmness on their respective sides of the mattress to perfectly suit their individual preferences.
• Minimal motion transfer. The air chambers on the two sides are separated, so when one person tosses and turns their partner barely feels it.
• Excellent back support, pressure relief and breathability. The layer of air chambers is topped with layers of contour hugging, gel-infused memory foam, ergonomically zoned, natural latex foam and a cushioned 3-inch Euro pillow top that provides extra lumbar support in the center third of the mattress, covered with a breathable, organic cotton sleep surface.
• Quiet, hidden air inflator and hoses. These are enclosed in the bottom layer, keeping them out of sight and muffling the sound of the motor.

Saatva Adjustable Base

Pairing a queen or king size Solaire mattress with a Saatva Adjustable Base allows you to use a simple wireless remote (with a handy built-in flashlight) to raise and lower the head and foot of the bed. It is compatible with all queen and king size Solaire mattress options except the upper-flex configuration. It also works with most platform bases, thanks to a zero-clearance design and removable legs.

Saatva Adjustable Base Plus

The Saatva Adjustable Base Plus is compatible with all queen and king Solaire mattress options including the upper-flex configuration. As its name suggests, the “Plus” version comes with additional features including a wall-hugging design in the standard configuration (but not upper-flex king or queen), massage (with three speed options), presets for anti-snore and Zero-G and under-bed lighting.

How to Choose the Best Queen or King Size Saatva Solaire and Adjustable Base Option for Your Needs

When my husband and I were shopping for our king-size Saatva Solaire mattress and adjustable base, we found the many configuration options confusing. So, I put together the following chart to help other mattress shoppers choose the best option for them.

Queen and King Saatva Solaire Mattress and Adjustable Base Options and Configurations

	Standard Queen or King	Upper-Flex (Queen or King only)	Split King	California King	Split California King
Solaire Mattress Configuration	Solid, one-piece mattress	Upper portion has a split down the center	Two twin XL mattresses	Solid, one-piece mattress	Two 36” x 84” mattresses
Best for…	Sleep partners who prefer a traditional, solid mattress with no center seam or split.	Sleep partners who want to elevate and lower the head of the bed on their side without affecting their partner’s side, but prefer the “connected” feel of a solid mattress with no center separation under their legs.	Sleep partners who each want maximum customization options on their respective sides of the bed.	Sleep partners who prefer the extra length of a California king.	Sleep partners who each want maximum customization and prefer the extra length of a California king.
Adjustability When Paired With a Saatva Adjustable Base (No Upper-Flex Option) or Saatva Adjustable Base Plus	An adjustable base allows the sleeper(s) to elevate or lower their head(s) and/or feet.	Each sleep partner can elevate or lower the head of the bed on their side only. The foot of both sides of the bed can be raised or lowered in sync (but not independently).	Both sleep partners can elevate and lower their own head and/or feet independently, without affecting their partner’s side of the bed.	An andjustable base allows the sleeper(s) to elevate or lower their head(s) and/or feet.	Both sleep partners can elevate and lower their own head and/or feet independently, without affecting their partner’s side of the bed.
Configuration of Saatva Adjustable Base or Saatva Adjustable Base Plus	The standard adjustable base in all sizes except king is a solid, one-piece base. The king size adjustable base comes as two joined twin XL bases whose remote controls are configured to operate both bases in sync.	The upper-flex king adjustable base consists of two twin XL bases. The upper-flex queen consists of two narrower bases, each half the width of a standard queen base. In the upper-flex configuration, each adjustable base has a remote that operates the head of that base independently of the other base, while moving the lower part of both bases in sync.	The split king adjustable base consists of two joined twin XL bases. In the split king configuration, the remote for each base controls that side of the bed only.	The California king adjustable base comes as two joined 36” x 84” bases. The remote controls are configured to operate both bases in sync.	The split California king adjustable base comes as two joined 36” x 84” bases. The remote control for each base controls that side of the bed only.
Sheet Set Compatibility	Any standard queen or king size sheet set. Recommended: Saatva Organic Cotton Sateen, Signature Sateen, Banded Cotton Percale, Belgian Linen, Organic Embroidered Sateen or Cotton Percale sheet sets	Upper-flex queen or king fitted sheet,* standard queen or king size flat sheet and pillowcases. *Sometimes called split top, top-split, upper split, split-head or head split sheets Recommended: Saatva upper-flex Organic Cotton Sateen sheet set or Signature Sateen sheet sets	Split king sheet set, consisting of two twin XL fitted sheets, one standard king flat sheet and two king pillowcases. Recommended: Saatva Organic Cotton Sateen, Signature Sateen, Banded Cotton Percale, Organic Embroidered Sateen or Cotton Percale sheet sets	California king sheet set, consisting of one California king fitted sheet, one California king flat sheet and two king pillowcases. Recommended: Saatva Organic Cotton Sateen, Signature Sateen, Banded Cotton Percale, Belgian Linen, Organic Embroidered Sateen or Cotton Percale sheet sets	Split California king sheet set, consisting of two 36” x 84” fitted sheets, one 108" x 114" flat sheet and two king pillowcases. Recommended: Signature Sateen sheet set
Other Considerations	Saatva Adjustable Base and Adjustable Base Plus are final sale.	Saatva Adjustable Base Plus is final sale. The upper-flex configuration does not have the wall-hugger feature. Limited selection of split-top fitted sheets.	Saatva Adjustable Base and Adjustable Base Plus are final sale.	Saatva Adjustable Base and Adjustable Base Plus are final sale.	Saatva Adjustable Base and Adjustable Base Plus are final sale.

I hope you find this chart helpful in choosing the best Solaire mattress and adjustable base for your needs. 

If you would like more information about the Saatva Solaire Adjustable Firmness Mattress, the Saatva Adjustable Base or the Saatva Adjustable Base Plus, I encourage you to check out my in-depth Saatva Solaire mattress and Saatva Adjustable Base Plus product reviews and also click on the links to the product pages, which are chock-full of information and helpful tips.

Happy mattress shopping!

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

FOLLOW US ON:

Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

My husband and I ordered our first Saatva mattress nearly two years ago. This is the sixth in my series of detailed reviews of our customer experience as first-time Saatva mattress shoppers.

I have already explained our product research process and reasons for choosing the king Solaire mattress and Adjustable Base Plus, why we opted to try the upper-flex configuration and our first experience with Saatva’s white glove mattress delivery service, as well as my review of our Saatva organic cotton sheets and mattress pad.

In today's post I’m sharing my candid feedback on what my husband and I loved about our new Solaire mattress and Adjustable Base Plus, as well as a couple of things about the upper-flex (aka head split, split-head, top split or split-top) configuration that didn’t work for our needs and led us to exchange our upper-flex mattress for a solid, standard king Solaire, which we have been sleeping on for nearly two years and absolutely love.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Saatva Solaire Adjustable Firmness Mattress Product Review

As I explained in a couple of previous posts in this series, my husband and I aren’t always on the same sleeping schedule. I often read in bed after he has gone to sleep, and on the weekend, he often reads in bed while I sleep late. So, the upper-flex configuration of the king Saatva Solaire mattress and Saatva Adjustable Base Plus (formerly called the Lineal adjustable base), which allows each sleeper to raise and lower the head of the bed on their side only, was very appealing.

Since we always gravitate to sleeping in the “spoon” position (even subconsciously, in our sleep), we had concerns about whether one of us would end up with our arm getting stuck in the center split along the top portion of the upper-flex mattress. However, since the mattress topper we purchased would fill in most of the split, we decided to give it a try, knowing that we could return it or exchange it for a solid king Solaire mattress, if we wished, thanks to the very generous Saatva in-home trial, warranty and return policies.

The upper part of the upper-flex Saatva Solaire mattress is split to allow the head of each side of the bed to be raised and lowered independently

What We Loved About the Saatva Solaire Mattress

• Very comfortable and supportive. Both my husband and I have back problems and joint issues, and we appreciate waking up with no aches and pains.
• Individually customizable firmness for both sleeping partners. We love being able to set the mattress firmness for our respective sides to our individual preferences, and to quickly make it softer or firmer on the fly, if desired, when changing sleeping positions. Having 50 firmness settings that can be adjusted incrementally with the touch of a button on the remote gives us both true, precision customization!
• Thoughtfully designed, six-layer construction. 
1. The countouring 3-inch Euro pillow top with Lumbar Zone Quilting provides more support in the center. It is covered in a breathable, hypoallergenic organic cotton, treated with Saatva's exclusive Guardin botanical antimicrobial treatment. Saatva uses a Paladin flame barrier made of a poly & rayon blend instead of fiberglass or toxic chemical flame retardants.
2. Next is a 1-inch layer of ergonomic 5-zone natural latex that provides enhanced lumbar support and pressure-point relief. This natural latex is naturally hypoallergenic, resistant to mold, mildew and dust mites and doesn't off-gas.
3. Under that, a CertiPUR-US certified 2-inch gel-infused memory foam helps disperse body heat away for cooler sleep and contours to your body to relieve pressure points.
4. Moisture barrier layers protect internal mechanical components to prevent bacterial growth.
5. No-sink vulcanized air chanbers with multi-directional box baffle design provides consistent, edge-to-edge comfort by maintaining even firmness and support throughout the mattress, from side to side and from head to toe.
6. Underlying it all, a reinforced power edge enclosure provides a stable base and houses the quiet air inflator and hoses out of sight.

Each layer of the Saatva Solaire adjustable firmness mattress contributes significant benefits to the sleeping experience.

• Doesn't feel like sleeping on an air mattress. The adjustable firmness layer with its inflatable vulcanized air chambers is the fifth layer down from the sleep surface. And, unlike an air mattress, the Saatva Solaire has firm, supportive edges.
• No center dip.  Even with each side of our king Solaire adjusted to different firmness levels, the center of the sleeping surface is level all the way across.
• Remote controls with large, easy-to-read buttons. We love being able to adjust the firmness without having to put on our glasses or accidentally pressing the wrong button.

Solaire mattress remote control instruction card

• Surprisingly quiet firmness adjustments. The firmness adjustments on the Solaire mattress are made by inflating or deflating the reinforced, vulcanized air chambers via the remote control. The air inflator and hoses are enclosed in the bottom layer of the mattress, which not only keeps them out of sight but also muffles the noise of the motor, making the process of adjusting the Solaire’s firmness surprisingly (and delightfully) quiet.
• Made in the U.S.A. from eco-friendly materials. This straightforward statement about the company’s values (from the Specifications/FAQ section of the product page) is one of the things that make us proud Saatva supporters: “Every Saatva mattress is made to order and handcrafted in America with care and pride, using only the highest quality, consciously sourced materials. We could have settled on cheaper materials and produced our products elsewhere for higher profits, but we've never wavered in our commitment to quality. We believe it's the right thing to do for our customers, our American workers, and our economy.”
• Generous in-home trial period, pressure-free sales support and customer service, and hassle-free returns or exchanges. Here’s what the company promises: “At Saatva, we never pressure you to make up your mind quickly. All of our mattresses come with a 365-night home trial, so you have plenty of time to decide whether it’s right for you. If at any point during your home trial you’re not satisfied, just give us a call and we’ll come pick up the mattress and refund your money, less a $99 processing fee to cover our cost of gas and labor for the pickup. That’s it.” 

Based on my personal experience when my husband and I decided to exchange our upper-flex king Solaire mattress for a standard king, I found that promise to be sincere. In fact, the customer service representative who helped me arrange our mattress exchange and schedule the new pickup and delivery was terrific. (More about that in my next post.)

What We Didn’t Love

While we loved most aspects of our new king Saatva Solaire mattress, there were two issues with upper-flex option that turned out to be deal-breakers for us.

• Top-split mattress issue for couples who like snuggling or sleeping in the “spoon” position. Our concerns about one of us ending up with a shoulder in the gap while snuggling together in the spoon position turned out to be justified.
• Top-split bedding challenges. My husband and I found that it took both of us to successfully wrestle the mattress and bedding into submission when we wanted to put on or take off the split-top mattress pad and sheets. In addition, there are far fewer options on the market for split-top vs. standard, solid fitted sheets and sheet sets, and we weren’t able to find any high-quality flannel split-top sheets, which we prefer during our cold New England winters. 

For those reasons, after sleeping on our upper-flex Solaire for more than a month to give it a fair in-home trial, at the end of August 2021 we decided to exchange it for a standard (solid) king Solaire mattress.

Saatva Adjustable Base Plus Product Review

Most standard queen or king Saatva mattresses, including the Saatva Classic Luxury Hybrid Innerspring (11.5-inch height only), Loom & Leaf Ultra-Premium Memory Foam, Saatva Latex Hybrid, Zenhaven Latex, Memory Foam Hybrid and Solaire Adjustable Firmness mattresses, are compatible with any standard queen or king adjustable base.

If you don’t already own one, the company now offers two models. 

• The Saatva Adjustable Base allows you to raise and lower the head and foot of the bed. The simple wireless remote has a built-in flashlight (handy for nocturnal trips to the bathroom or kitchen). The zero-clearance design and removable legs allow it to be used on most platform bases, if desired. However, it is not available in the upper-flex option.
• The Saatva Adjustable Base Plus (formerly Lineal Adjustable Base) adds more advanced features, including full-body wave, leg and head massage with three speed options, an anti-snore preset that elevates the sleeper’s head to open up airway passages, a Zero-G preset for “weightless support” and under-bed lighting. It is available in a full range of sizes, including the upper-flex option for queen and king sizes. It also features a wall-hugging design in the standard configuration (but not upper-flex king or queen).

The wireless remotes for the Saatva Adjustable Base (left) and Saatva Adjustable Base Plus (right)

An upper-flex queen or king Solaire mattress with a top split needs to be paired with an adjustable base that allows the head of each side of the bed to be raised and lowered independently. For an upper-flex king Saatva Solaire mattress like ours, two twin XL adjustable bases (each with its own wireless remote) are joined side-by-side, sync’d with a special cable and configured to make the lower part of both bases respond in unison to either remote control, while the head of the bed on each side responds only to the remote assigned to that twin XL base. (The upper-flex queen base is configured the same way with two narrower adjustable bases.) 

If you purchase a compatible Saatva mattress and adjustable base at the same time, you also get a nice discount on the base.

If you buy a Saatva Adjustable Base Plus to go with an upper-flex (split-top) queen or king Solaire mattress, you get two twin XL adjustable bases (king) or two narrower bases (queen)—without the wall hugger feature—that are connected and sync’d with a cable so the head of each base operates independently while the lower parts move in unison

What We Loved About the Saatva Adjustable Base Plus

• User-friendly remote controls with large, easy-to-read buttons. The buttons are also spaced far enough apart so we rarely press the wrong button by accident, as often happens on remote controls with small, hard-to-read buttons that are crowded together.
• Ability to raise the head or foot of the bed to the desired angle. The Head button on the remote lets us raise or lower the head of the bed to whichever angle we find most comfortable for different activities, such as reading, watching TV or working on a laptop. When we had the upper-flex Solaire, we also really liked being able to raise or lower the head of the bed on our side without disturbing our peacefully sleeping partner (which is why it took us more than a month to decide whether to keep it or exchange it for the standard king Solaire).
  
  After a long, active day, it’s so nice to be able to lie down and put our tired, swollen feet up just by pressing the up arrow on the Foot button. There’s also a button for raising the head and foot of the bed simultaneously.
• Customizable Snore and Zero-G presets. The Saatva Adjustable Base Plus remote has dedicated Snore (anti-snore) and ZG (zero-gravity) buttons with preset adjustments. Both buttons can also be reprogrammed to your personal preferences (and then reset to the original factory defaults, if you wish).
• Pressing the Snore button elevates the sleeper’s head above their chest to reduce pressure on the airway and help increase airflow. Since my husband snores loudly (according to him, my snoring is much more “ladylike”), we find this preset comes in quite handy. (Elevating your head may also help mitigate acid reflux-related sleep disruptions.)
• The Zero-G preset slightly elevates both the knees and the head while raising the feet to the same level as the heart. According to Saatva’s website, this preset “mimics the position astronauts take during liftoff, which eases the stress on their bodies as they escape Earth's gravity.” Both my husband and I have old back injuries that act up from time to time and the zero-gravity preset helps relieve the pressure on our spines. It’s also good for just relaxing and unwinding at the end of a stressful day or taking a quick, restorative break in the middle of one.
• Return the bed to the Flat position at the touch of a button. Whether you have made manual adjustments to the head and/or foot of the bed or used one of the presets, you can use the Flat button to return the bed to its default, level position and shut off the massage (if it’s on).
• Surprisingly quiet motor. The motor for raising and lowering the head and foot of the bed is much quieter than we had expected, which was a very welcome surprise! While not as quiet as the motor that inflates and deflates the air chambers in our Solaire mattress, we especially appreciated being able to raise or lower the head of the bed on our side (when we had the upper-flex Solaire) without the motor’s noise rudely awakening our sleeping “better half.” The constant hum of the motor when using the vibrating massage options can be a bit annoying, but since we rarely use those features, it isn’t a problem for us.
• Under-bed lighting and remote controls with a built-in flashlight. The top left button on the remote control turns on (or off) an array of LED lights on the underside of the base that are bright enough to illuminate the few steps to our bathroom in the middle of the night, but not bright enough to awaken whichever of us is still asleep. If I decide to make a cup of herbal tea to help me get back to sleep, I can press the top middle button on my remote to turn on the built-in flashlight to light my way to the kitchen and back.
• Designed, engineered and assembled in the U.S.A. Choosing a Saatva adjustable bed base, like choosing a Saatva mattress, supports American workers, jobs and companies.
• Sturdy materials and construction. It was obvious at first glance that our new adjustable bed base was made of robust, high-quality materials and was built to last. 
• Excellent manufacturer’s warranty. Since the Saatva Adjustable Base Plus is a final sale, it’s reassuring to have such a good full 5-year/limited 25-year warranty [https://www.saatva.com/warranty/saatva-adjustable-base-plus/] in case anything ever goes wrong. 
• Compatible with most bed frames. Both of Saatva’s adjustable bed frames are compatible with most bed frames that are designed to accommodate an adjustable base. This includes all but one of the bed frames Saatva offers, which come in a wide variety of elegant styles that would look great in our bedroom. We’re hoping to purchase one in the future.

What We Didn’t Love

• Vibrating massage. The remote control on the Saatva Adjustable Base Plus lets you select a full-body wave, head, or leg massage. Although my husband and I both love getting a massage, neither of us is a fan of the vibrating base “massage” features. However, many people love them and find that the vibrations relax their muscles, especially after a workout.
• No wall-hugger technology in the upper-flex configuration. When we made our decision to try the upper-flex Solaire mattress and Saatva Adjustable Base Plus (then called Lineal), we understood that we would be giving up the convenient wall hugger-technology, which simultaneously lifts the head of the bed and glides it back toward the wall, so that your nightstands remain within easy reach. That technology wouldn’t work for the upper-flex setup, where the joined Twin XL bases operate independently at the head but in unison at the foot, so it isn’t included in the upper-flex configuration.

Since all Saatva adjustable bases are final sale, when we exchanged our upper-flex Solaire for a standard king we couldn’t do the same with our Saatva adjustable base. We knew that when we decided to try the upper-flex, so it was a calculated risk and the only thing we regret about that decision.

Next Up: Exchanging Our Saatva Mattress

In my next post I'll share our experience with exchanging our upper-flex king Solaire for the standard king Solaire.

Be sure to subscribe* to Review This Reviews to be notified when new posts in this Confessions of a Saatva Mattress Shopper series (and my popular keto diet success series) are published!

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Saatva Solaire Mattress and Adjustable Base Plus Product Reviews by Margaret Schindel

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

FOLLOW US ON:

Saatva Mattress and Adjustable Base White Glove Delivery and Setup

In my previous post about in this series about my experience as a first-time Saatva mattress shopper, I reviewed the luxury organic cotton sheet set and mattress pad that my husband and I ordered for our upper-flex king Solaire mattress.

Today I’ll share our experiences with Saatva’s free white glove mattress delivery & setup service, which included setting up our new Solaire mattress and adjustable base and taking away our old bed foundation.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Recap: The Saatva Mattress and Adjustable Base We Chose

After conducting exhaustive product research on Saatva mattresses, my husband and I ultimately chose a king size Solaire adjustable firmness mattress that would allow us to adjust the firmness on our respective sides to our individual preferences.

Since I often sit up in bed reading after my husband falls asleep and he usually wakes up earlier than I do and enjoys reading in bed before starting his day, we decided to try the “upper-flex” option for our king Solaire, which has a center split along just the upper part of the mattress, and two joined, twin XL adjustable bases that would allow us to raise and lower our respective sides of the head of the bed independently when we paired it with a Saatva Adjustable Base Plus (previously called the Lineal adjustable base).

Scheduling the Delivery of our Mattress and Adjustable Base

We placed our online order for our mattress, adjustable base, quilted organic cotton mattress pad and organic cotton sateen sheet set on April 24, 2021. All Saatva mattresses are handcrafted to order, and thanks the pandemic-related major disruptions to the global supply chain at the time, it was June 29 when we finally got the eagerly awaited call notifying us that our mattress and adjustable base were ready and offering us a choice of dates for the delivery and set-up. We scheduled the delivery for Saturday, July 10, when both my husband and I could be home.

The young woman who called us was very nice, although she wasn't as proactive as we might have liked in providing information. I had to ask her exactly what the delivery team would be doing when they arrived, such as setting up and configuring the twin XL adjustable bases to work with our upper-flex mattress and removing our old mattress, and what type of preparation my husband and I needed to do, such as moving (or removing) large pieces of furniture from the room to give the delivery team easier access in and out. She also didn’t ask any questions about access in and out of the house, such as which doors to use, whether there were any stairs, narrow hallways, sharp turns, etc. that might make it difficult to get the king-size mattress from our front door into our bedroom, so I volunteered that information. 

When I asked what time to expect the delivery team, she explained that we would get a call from the delivery company the day before our scheduled date to give us a four-hour time window for the following day, and that the delivery team would also call to let us know when they were about an hour from our house.

Delivery and Set-Up of Our Saatva Mattress and Adjustable Base

The delivery company called on July 9 as promised and gave us an early morning four-hour delivery window. The next day, however, the two-person delivery team did not call us when they were an hour away, so we were quite surprised when they rang the bell unannounced.

From that point forward, however, Saatva’s free white glove delivery and set-up not only met but exceeded my husband’s and my expectations! 

The delivery team consisted of a leader, who clearly had a lot of experience, and a rookie whom he appeared to be training. When my husband offered to help them carry our old mattress and frame to their delivery van, they explained that their instructions didn’t say anything about taking away our old bed. They had been instructed only to deliver and set up our new Saatva mattress and adjustable base.

I immediately pulled up Saatva’s Free Mattress White Glove Delivery & Set-Up page on the website, which clearly states “Free mattress & foundation removal.*” It was then that I noticed the asterisked note: "*Select free mattress & foundation removal option at checkout." I didn't recall seeing that option during checkout when I placed my mattress order online, so I realized the mistake might well have been mine, not that of the delivery company.

The Free Mattress White Glove Delivery & Setup page on Saatva.com has an asterisked notation I must have overlooked while placing my order

Even so, the leader called them and got the go-ahead to remove and dispose of our old mattress and foundation after installing our new ones. You can imagine our relief at not having to find an alternative way to dispose of our old king size mattress and foundation, since there was no room in the house for them!

The leader did a fantastic job of both directing and working with his assistant. He gave directions to his junior teammate (who appeared not to speak or understand much English) in a foreign language. He also conversed with us in accented but extremely fluent and easy to undertand English.

We were delighted by how quickly, efficiently and smoothly he ran the entire delivery, setup and removal operation.

A Saatva white glove delivery team unrolling an upper-flex king Solaire mattress like ours onto a pair of twin XL adjustable bases

After the men set up and connected our two twin XL adjustable bases, they placed our Solaire mattress on top and used the remote controls to start filling the air chambers. As they waited for both sides of the mattress to reach the maximum firmness setting to ensure there were no issues, we chatted with the team lead and offered both men both glasses of cold water.

During this lull, we chatted with the team lead, who gave helpful answers to our questions about the features and functions of the remote controls for the mattress and the twin XL adjustable bases. At our request, he also configured the joined twin XL bases to work properly with our top-split, upper-flex mattress configuration, even though it wasn’t part of the delivery and set-up instructions he had been given.

Our Saatva Mattress and Adjustable Base Were Consistently Handled With Care

Even though both men on our delivery team members worked very quickly and efficiently, they also were very careful not to nick or damage the mattress or any of the adjustable base parts as they were cutting open and removing the shipping cartons and protective materials. They continued to treat our purchases with care throughout the assembly and set-up process.

We also appreciated their neat, organized way of working and their removal of not just our old bed but also every scrap of packaging detritus from our new Solaire mattress and adjustable bases.

The fact that they were able to remove the old mattress and foundation; bring in, unwrap, set up and synchronize the two adjustable bases; carry in, unwrap, unroll and inflate the mattress; test the operation of the bases and the mattress controls; exp!ain to us how to use the remotes to customize the mattress firmness on each side and raise and lower the head and foot of the bed; answer all our questions; and remove all traces of the wrapping and packaging, in addition to calling the delivery company and resolving our issue about removing our old bed, in roughly an hour was impressive.

All in all, we were extremely pleased with Saatva’s free white glove delivery and set-up, which lived up to its “white glove” name. After the team left, all that was left for us to do was to put on the quilted mattress pad and organic cotton sateen sheets that had been shipped to us earlier and try out our new bed!

Next Time: My In-Depth Product Reviews of the Saatva Solaire Mattress and Adjustable Base Plus

In my next post in this series, I’ll share my in-depth product review of the Saatva Solaire upper-flex king mattress (and ultimately exchanged for a solid Solaire) and Adjustable Base Plus we ordered.

Be sure to subscribe* to Review This Reviews to be notified when new posts in this Confessions of a Saatva Mattress Shopper series (and my popular keto diet success series) are published!

*See the email subscription box in the sidebar; if you are viewing on a mobile device and don't see the sidebar in your browser, click on "View web version" at the bottom of the page.

Saatva Mattress and Adjustable Base White Glove Delivery and Setup by Margaret Schindel

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

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Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Welcome to part four of my blog series on becoming a first-time Saatva mattress shopper and owner. In my previous post, I reviewed my husband’s and my experience with ordering a Saatva Solaire mattress, adjustable base and bedding online.

In today’s post, I’ll share our impressions of the Saatva organic cotton mattress pad and sheet set that arrived while our mattress was being made for us.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Luxurious, Breathable, Organic Cotton Bedding

Unlike the mass-manufactured mattresses sold in retail stores, every Saatva mattress is individually handcrafted to order for the customer who purchased it. However, I assume Saatva bedding is manufactured in advance and ready to ship, since our mattress pad arrived just four days after I ordered it and our sheet set arrived soon thereafter.

Even before we had a chance to see and touch our new Saatva organic cotton sateen sheet set and quilted organic cotton mattress pad, we were struck by the packaging's elegance and attention to detail.

It started with the cardboard shipping boxes, which were custom printed with the Saatva logo and even had a convenient handle for carrying them into the house.

Even the cardboard shipping boxes for our Saatva sheets and mattress pad were sturdy, well made and thoughtfully designed

The inside of the shipping box lid contained the printed message, “Quiet the hum of everyday life. Slip into luxurious, natural comfort. Welcome to Saatva.” A lot more upscale and luxury mood-inducing than the typical shipping boxes used for bedding!

The shipping box for the sheet set contained a large, white gift box tied with a gold satin ribbon.

The message inside the shipping box lid was just one example of Saatva’s attention to detail

When we untied the ribbon and opened the gift box, the contents were neatly folded inside tissue paper, sealed with a brown paper seal embossed with a large “S” and topped with an elegant, printed card.

Every element of the packaging was simple, elegant and thoughtful

The card reinforced Saatva’s brand values and commitment to environmental and social responsibility as well as to its customers, using simple, straightforward language that made me believe in the message’s sincerity and authenticity.

The card inside was the perfect embodiment of Saatva's brand promise

When we opened the seal on the tissue paper, we were surprised to see a well-made, reusable canvas tote bag that enclosed and protected our new organic cotton sateen sheet set.

The reusable canvas tote in which our sheet set was shipped was a lovely, surprise gift and far preferable to the single-use plastic in which most sheets are packaged!

The quality of the materials and workmanship for both the sheet set and the mattress pad were superb. The tightly woven, organic cotton fabric was extremely silky to the touch. I was even more impressed that this luxury sheet set, which sold for $225 at the time, was a free gift with the purchase of our upper-flex Saatva Solaire mattress.

The free luxury sheet set was made of silky-smooth organic cotton and nicely finished

These upscale bedding products and their thoughtful packaging far exceeded even my very high expectations. I couldn’t wait to start sleeping on them as soon as our Solaire mattress and adjustable base were delivered.

A Very Generous (and Smart) Gift

The upper-flex Saatva Solaire mattress we had ordered has a split along the top part of the mattress, so that one person can raise the head of the bed just on their side without affecting their partner’s side, which requires a split-top fitted sheet. Saatva sells sheets only in sets, so we couldn’t order just upper-flex fitted sheets to use with the extremely nice standard king-size sheet sets we already owned. So, we had planned to purchase some top-split fitted sheets for our new mattress on Amazon. However, I discovered that the selection of sheets is much more limited for split-top mattresses than for standard (solid) ones.

Saatva’s strategy of giving customers who purchase an upper-flex mattress the generous gift of a free sheet set with a split-top fitted sheet is very smart. It allowed us not only to start sleeping on our new mattress as soon as it was delivered but also to experience the quality of Saatva’s sheet sets.

After trying out their deliciously silky, well-made organic cotton sheets, we would definitely have purchased additional upper-flex sheet sets from Saatva if we had decided to keep our upper-flex king Solaire instead of exchanging it for a standard (solid) version of the mattress (spoiler alert!).

In fact, we did purchase a standard king Saatva organic cotton sateen sheet set for our standard king Solaire after we decided to exchange our upper-flex mattress.

By transforming something as mundane as the delivery and unboxing of a mattress pad and sheet set into a surprising, delightful, luxurious and memorable event, Saatva delivered on their marketing promises and created an extraordinarily positive first impression on this first-time customer.

What's Next: Saatva White Glove Delivery Review

In my next post, I’ll share my experience with Saatva’s white glove delivery and set-up of my new Solaire mattress and Lineal adjustable base, now called the Saatva Adjustable Base Plus.

Be sure to subscribe* to Review This Reviews to be notified when new posts in this Confessions of a Saatva Mattress Shopper series (and my popular keto diet success series) are published!

*See the email subscription box in the sidebar; if you are viewing on a mobile device and don't see the sidebar in your browser, click on "View web version" at the bottom of the page.

Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews by Margaret Schindel

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

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Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

As I explained in the first post in this series, in 2021 my friend and former boss, the chief marketing officer at Saatva, invited me to choose, order, sleep on and keep a Saatva mattress of my choice in exchange for my detailed, honest feedback about my entire experience as a new customer, including any problems or issues I encountered and any recommendations for improving the shopping, buying and ownership experience for future Saatva customers. If my customer experience was mostly positive (which it was), I would also share a candid review of my first-time Saatva cutomer experience with others here on Review This Reviews—hence this Confessions of a Saatva Mattress Shopper series of reviews.

In my last post, I discussed the in-depth product research I did so my husband and I could choose the best Saatva mattress for our needs and sleeping preferences. Today, I’ll share my experience with placing our online order for that mattress, which came with a free sheet set (because we chose the split-top "upper-flex" mattress option), an adjustable base and a mattress pad.

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Recap: Deciding to Try the Upper-Flex vs. Standard King Solaire Mattress

To recap our experience to this point (which I described in detail in the first two posts in this series), my husband and I started by identifying our key needs and wants and then thoroughly researching five Saatva mattress models we thought might work for us.

Ultimately, we chose a king size Saatva Solaire adjustable firmness air mattress, which came with a free organic cotton sateen sheet set, a quilted organic cotton mattress pad and a Saatva Adjustable Base Plus (then called a Lineal adjustable base), all in the “upper-flex” split-top configuration that would let either of us raise or lower the head of just our side of the bed.

An upper-flex Solaire mattress paired with an upper-flex Adjustable Base Plus (bed frame sold separately) allows sleeping partners to raise and lower the head of the bed on their respective sides

Although we were concerned about the gap along the top portion, we felt comfortable giving the split-top “upper-flex” configuration a try, knowing that if we didn’t love it we could exchange our upper-flex king Solaire mattress and mattress pad for the standard (solid) king versions without a hassle, thanks to Saatva’s generous home trial, return and exchange policies. If we did decide to exchange our upper-flex for a standard Solaire, we would be charged a $99 processing fee to cover Saatva’s cost of having the old mattress picked up and the new one delivered and set up for us. The adjustable base, although it could not be returned or exchanged, could quickly and easily be reconfigured to synchronize the remote controls for my husband’s and my sides of the bed if we decided to exchange the upper-flex for a solid king mattress.

There were two minor potential drawbacks to trying the upper-flex king configuration. First, the waterproof mattress protector that I wanted to protect our new mattress was not available for the upper-flex queen or king configuration. Second, if we decided to exchange our upper-flex Solaire mattress for the standard king version without a split top, our joined twin XL adjustable bases would not have the wall-hugging design feature of the standard king adjustable base.

Those were trade-offs we could live with.

Placing Our Saatva Mattress, Adjustable Bed and Mattress Pad Order Online

If we had chosen any Solaire mattress other than an upper-flex king or queen, placing our online order would have been a piece of cake. However, for some reason, the upper-flex option under “Select Size” is hidden by default.

Solaire size selections - default view

Only if you first click on “King” or “Queen” does a new feature box appear under the “Select Size” buttons with two additional options: standard (selected by default) and upper-flex (which you need to actively choose if you want the split top configuration rather than a solid mattress).

If you choose the upper-flex option, which requires a Adjustable Base Plus (formerly Lineal adjustable base), that base is also selected by default, as is a set of split-top sheets that is included free with the purchase of an upper-flex Solaire mattress. (If you already have a compatible adjustable base, you can easily deselect the checkbox for the base.)

Standard vs. upper-flex options appear only after selecting queen or king size;if you select the upper-flex Solaire mattress, the required adjustable base and free upper-flex sheet set are selected by default 

Clicking on the Queen or King size selection button (which I think most people would assume means a standard, solid queen or king mattress) to get to the upper-flex option isn’t intuitive and selecting it requires an unnecessary extra step. Both the upper-flex and split king have the same overall dimensions as the standard king mattress, just as the split Cal king has the same dimensions as the regular Cal king, so why provide separate buttons for the split configurations but not the upper-flex?

Although I shared my feedback and recommendations for fixing this issue with Saatva, they haven’t yet taken me up on it. So, if you decide to order a queen or king upper-flex Solaire mattress, I hope that having shared what I learned I will save you some time and effort. It's very simple...as long as you know how the size selection interface works.

Saatva’s Follow-up Communications

Saatva prides itself on its superior customer service and the company was, indeed, proactively helpful and communicative from the moment I clicked on the “Place Order” button on April 24, 2021.

In addition to giving me my order number, order summary and link to “Print this receipt” if I wished, the order confirmation screen also provided an estimated shipping date range (May 2–May 15) and a “What’s Next?” section letting me know that my new mattress would be handcrafted to order and that I would be contacted when it was ready to arrange for delivery and set-up so I could “Enjoy your best sleep ever.”

It also offered me a choice of how I preferred to get updates on my order status: a “Create an account to track your order” button and a “Text me shipping updates” checkbox. I chose both.

Creating an Account and Tracking My Order

After clicking on the “Create an account to track your order” button, I checked my e-mail messages, as directed. There were two from Saatva, a “Thank you for your order!” purchase receipt and a request to confirm my email address to complete my account registration. 

After clicking on the second email, I logged into my new account and clicked on my order number. At first glance, I was surprised (and concerned) to see only the upper-flex king adjustable base and Solaire mattress. What happened to the organic mattress pad and free sheet set?

Eventually I realized that this order lookup page contained three shipments and only the products in “Shipment 1 of 3” were displayed by default. I would need to scroll down and click the light gray buttons for “Shipment 2 of 3” and “Shipment 3 of 3” to view the mattress pad and sheet set.

The order was broken into multiple shipments and there was no way to view all the products in all the shipments at one time

When I look up an order I have placed online, I expect to see all the products in my order, not to have some of them displayed and some up them hidden, forcing me to click on each shipment button to see what products are in those shipments and their status.

On the other hand, however, I really liked being able to see a timeline with all the order status update milestones and showing the status of the products in that shipment, especially since each Saatva mattress is made to order.

Follow-up Communications From Saatva

As I expected, I also got an email confirmation after placing my order.

A few hours later, I got another email with the subject line “Your new mattress deserves new bedding” and featuring sheets, pillows, mattress toppers, and other Saatva bedding products, followed by subsequent periodic emails suggesting specific bedding items to complement my new mattress.

I also received an email containing a personal refer-a-friend link. If I shared it with my friends and family and any of them used it to make a purchase, we would each receive a $100 Saatva gift card.

The Right Way to Notify a Customer of Delays

Four days after I had placed my order, I got an email confirming what I had already guessed, i.e., that the system-generated one- to three-week delivery estimate on the order confirmation screen for my made-to-order Solaire mattress and adjustable base had been overly optimistic, given the global supply chain and manufacturing issues at the time (April 2021).

This well written email update did a nice job of resetting my expectations, given the unpredictability of the potential pandemic-related delays.

This email helped set my expectations appropriately regarding supply chain and manufacturing delays caused by COVID-19 related supply chain issues in spring 2021

A little more than three weeks later, I received another email update letting me know that my Solaire mattress order would probably be delayed another two to three weeks, thanks to additional pandemic-related disruptions to the global supply chain.

This one came directly from the general manager of the Saatva Solaire division. It assured me that the company would continue to provide updates on the progress of my order, offered both an email address and a phone number if I had any questions and thanked me for my continued patience.

I was impressed and appreciative that this second email update about the continued delay in fulfilling my mattress order came directly from Saatva's general manager for the Solaire line

There’s nothing worse than the deafening silence of a delay with no updates, and Saatva’s proactive communications were welcome and reassuring as I waited for my new mattress.

I also appreciated that the Saatva bedding, which was not made to order, was delivered very quickly while I was waiting for my Solaire mattress and Adjustable Bed Plus to arrive.

Next Up: My Saatva Bedding Review

I’ll share the unboxing and product review of my Saatva quilted organic cotton mattress pad and organic cotton sateen sheet set in my next post.

Be sure to subscribe* to Review This Reviews to be notified when new posts in this Confessions of a Saatva Mattress Shopper series (and my popular keto diet success series) are published!

*See the email subscription box in the sidebar; if you are viewing on a mobile device and don't see the sidebar in your browser, click on "View web version" at the bottom of the page.

Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review by Margaret Schindel

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at ReviewThisProductReviews.com.

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”

FOLLOW US ON: