Wednesday, March 1, 2023

Confessions of a Saatva Mattress Shopper: The Journey Begins

Sleep plays a vital role in our physical and mental health and emotional and psychological wellbeing, so it’s important to choose a mattress that will help you fall asleep, stay asleep and wake up rested, refreshed and ready to make the most of the day. Luxury mattress models are usually more comfortable, offer better support and use higher quality materials and construction, so they won’t break down as quickly and won’t need to be replaced as often. Some models are compatible with an adjustable base. Others have air chambers that can be inflated or deflated to make the mattress firmer or softer to suit your preference and sleeping positions.

Saatva manufactures and sells high-quality luxury mattresses directly to consumers for significantly less than comparable models from big name brands sold in department stores and mattress stores. In 2021, my husband and I ordered a Saatva mattress and were extremely impressed with the entire customer experience.

This is the first in a series of detailed reviews in which I will share our customer experience shopping for, choosing, ordering and sleeping on a Saatva luxury mattress, bedding and adjustable base, as well as the white glove delivery and set-up, exchanging the first mattress we chose for a different configuration, and in-depth product reviews of the Saatva Solaire customizable firmness air bed mattress, Saatva Adjustable Base Plus (formerly Lineal adjustable base) and bedding we ordered.

Adventures in Mattress Shopping: An in-depth, personal review of my Saatva customer experience

Disclosure: I have joined the company’s affiliate program, which means that if you choose to make a purchase through one of the links in this post I may be eligible to receive a commission, at no cost to you. I highly recommend the Saatva company and its products for their excellent quality, performance, price and customer service. The opinions, product reviews and recommendations in this post are my own and are based on my personal experiences. The decision to click on those links to learn more about the company’s products or make a purchase is greatly appreciated, but entirely up to you.

Why We Chose a Saatva Mattress

I first heard about Saatva in 2017, about a year after our previous mattress purchase, when my friend and former boss joined the company and asked me to do some freelance marketing research for them. In the process, I gained a valuable and eye-opening education about the mattress industry’s marketing and sales practices as well as mattress types, materials, construction, quality and pricing.

My husband and I had always bought good quality, moderately priced mattresses. We couldn’t justify spending a lot more money on a high-priced luxury mattress. We thoroughly researched product reviews before making a mattress purchase, and they all felt comfortable and supportive after we brought them home…for a while. However, John and I are “spooners” and after two or three years, each mattress would start to sag around the edges and develop a trough in the center. After I shared with him the new insights into mattresses and mattress shopping I had gained from my research project, we agreed that we wanted our next mattress to be a Saatva and started saving up for one.

Not long after our last mattress started breaking down and we were waking up more and more tired and with muscle aches, I got a call from my friend Joe at Saatva. His timing couldn’t have been better.

Joe and I had worked together closely for many years and conducted many customer experience audits for clients, and he also was familiar with my product reviews here on Review This Reviews. He asked whether I might be interested in ordering a Saatva mattress of my and my husband’s choosing, which we could keep, in exchange for providing detailed and candid customer feedback on my Saatva purchasing experience that he could share with his team. If we had a good customer experience and were pleased with the mattress, I also would write an unbiased, in-depth product review to share on Review This Reviews. If we were disappointed by the mattress or our customer experience, I would not publish a review, but Saatva could use the candid feedback I provided to improve their products and customer experience. Either way, the mattress would be ours to keep.

Our Must-Have and Nice-to-Have Mattress Requirements

My husband John and I agreed on the following priorities for choosing our new mattress:

  • King size
  • Excellent neck, hip and back support
    • Areas where we are both prone to joint pain and muscle aches
  • Durable materials and construction
    • Will resist sagging and furrowing, especially around the edges and in the center, where we sleep in the spoon position
  • Good for multiple sleeping positions
    • We both are side sleepers for the most part, but John also likes to take naps on his stomach.
  • Comfortable
    • Preferably cushiony enough to contour to our bodies, especially for side sleeping, but also firm enough to provide good support in any sleeping position
  • Compatibility with an adjustable base preferred, but not essential
    • An adjustable base had been on our wish list for many years, since one or both of us often need to lie on our backs with our heads elevated (because of my bad seasonal and indoor allergies and John’s mild sleep apnea) or to elevate our lower legs to relieve back pain. If we did end up getting one, we knew we would make good use of it.
  • Minimum 15-year warranty
    • This wouldn’t be a problem for any Saatva mattress we chose, thanks to the remarkable Saatva Friends for Life Lifetime Warranty. “From the moment our white-glove crew delivers it to you, fresh from the factory, we guarantee that it will be free from defects for as long as you own it. And if you ever have a problem, we’ll take care of it hassle-free.” Product warranties, especially for big-ticket purchases, don’t get much better than that!
  • Generous in-home trial period
    • At the time we ordered our mattress last year, Saatva’s in-home trial period was a generous 180 days. It has since been increased to a full year, giving customers 365 nights to sleep on their new Saatva mattress at home before deciding whether it is right for them! As a Saatva customer, if you decide to return or exchange your mattress for another Saatva mattress during that home trial period, you can just call the company and have them pick up the used mattress and refund the purchase price, less a $99 processing fee (to cover the cost the company pays to the carrier to have your mattress picked up and transported from your home).

How We Decided Which Mattresses to Consider

Since we hoped to be sleeping on our new Saatva mattress for many years to come, I wanted to be very thorough in my due diligence to make sure we chose the best model for our needs. Armed with our requirements list, I decided to start by refreshing my memory about the different types of mattresses Saatva makes and the sleeping positions and preferences each is best suited to, as well as learning about the newer products the company had added since I worked on my research project for them in 2017.

At the time (February 2021), There were eight mattress models available (the new Saatva Memory Foam Hybrid Mattress had not yet been introduced). Three of the mattresses were easy to exclude from consideration: The dual-sided Saatva Youth (for kids), the Crib Mattress and the Saatva HD mattress designed for larger/heavier bodies.

That left five potential candidates to explore.

Saatva Solaire Precision Adjustable Air Mattress

I asked Joe which mattresses he and his wife had chosen Joe for their own home, and he said they owned two Saatva Classic innerspring mattresses (one “luxury firm” and one “firm”) and one Zenhaven all-latex on an adjustable base, which let them elevate the head or foot of the mattress (or both). He also suggested that John and I look at the Saatva Solaire mattress, a newer model that I was not yet familiar with and the one that Saatva’s president and CEO and his wife had chosen for their bedroom, along with the “upper-flex” configuration and an adjustable base.

The Solaire's key feature is a layer of individual air chambers that can be inflated or deflated with the remote control to make the mattress firmer or softer. There are 50 firmness settings so you can fine-tune the firmness to your precise preference if you wish. On a king Solaire each side can be adjusted independently, so spouses or sleeping partners can customize the firmness to their individual preferences on their respective sides of the mattress.

In the “upper-flex” option (available for queen and king sizes only), the upper part of the mattress is split down the center to allow the head of each side to be raised or lowered independently when paired with a compatible adjustable base, such as the Saatva Adjustable Base Plus, that has been configured for a top-split mattress. (“Upper-flex is Saatva’s term for this upper-split configuration, which is more commonly referred to as split-head, head split, split-top or top split).

"Upper-flex" Saatva Solaire mattress
In the "upper-flex" configuration of the Saatva Solaire mattress, the uppr portion is split to allow each side of the head of the bed to be raised and lowered separately, when paired with a compatible adjustable base

Since John and I often go to sleep and wake up at different times, the ability to elevate the head of the bed on our side without disturbing the other’s sleep was very appealing. Our only hesitation about getting the split-top, upper-flex king Solaire instead of the standard, solid king was whether one of us might end up with an arm stuck in the narrow gap along the top-center split. In addition, since we had never slept on an adjustable air bed type, we had no idea what it would feel like or how comfortable or supportive we would find it.

Loom & Leaf Memory Foam Mattress

John and I preferred the feel of a memory foam mattress to any other type we had tried, so we were pretty sure we would be comfortable on a Loom & Leaf memory foam mattress…at least, until the sagging and furrowing started, if it behaved like our previous memory foam mattresses. We liked that, unlike our previous memory foam mattresses, the Loom & Leaf has a high-density foam base underneath the memory foam layers, which are topped with a cooling gel-infused foam layer for added comfort and spinal support.

Given our chronic joint pain and backaches, reading that the Loom & Leaf’s ultra-premium 5-lb. memory foam, which adds durability and support, “conforms to your body and helps to relieve joint and back pain while keeping your spine in neutral alignment” definitely struck a positive chord. Maybe the combination of this denser memory foam and high-density foam base would resist sagging and furrowing better than our less expensive memory foam mattresses?

The Loom & Leaf mattress’s comfort level is described as “Relaxed Firm,” combining “plush comfort and contouring support” with a medium firmness, making it “a great option for solo sleepers or couples (especially ones who snooze in different sleep positions).” So, the Loom & Leaf seemed to tick several boxes on our wish list. It was also compatible with an adjustable base.

Saatva Classic Innerspring

When we were kids, John and I slept on traditional innerspring mattresses. We’ve also slept on them together during various hotel stays over the past 27 years and never found them to be particularly comfortable. However, we have never tried a hybrid innerspring. I knew that the original, flagship Saatva Classic innerspring mattress introduced in 2011 remains the company’s best-selling mattress and had earned many thousands of rave customer reviews. So, we decided to keep an open mind and learn more about this hybrid innerspring.

Saatva Classic innerspring mattress cross-section cutaway
This cutaway section shows the layers, materials and construction of this Saatva Classic luxury hybrid innerspring mattress, from the heavy-gauge tempered steel coils to the plush, 3-inch Euro pillow top

The Saatva Classic’s dual-coil system includes a support base of heavy-gauge, tempered, recycled steel coils that provide stability and resist sagging and a second layer of individually wrapped, pocketed coils that conform to the body, relieve pressure points and reduce motion transfer (so turning over or getting out of bed is less likely to disturb a partner). John and I both have back problems, so the pairing of the company’s patented spinal zone active wire with premium high-density memory foam for enhanced lower back support and pressure relief in the center of the mattress sounded great for us. The memory foam and the 3-inch, organic cotton, quilted Euro pillow top layer filled with a mix of plush fibers and comfort foams would likely make this hybrid innerspring a lot more comfortable than the older, traditional innerspring mattresses we had tried. 

The Saatva Classic also offers a choice of two heights (11.5 inches or 14.5 inches) and three comfort levels (Plush Soft, Luxury Firm or Firm). Luxury Firm, the most popular firmness level choice by far, was “designed to replicate the comfort level used in luxury hotels” and provide “a perfect balance of comfort and uplifting support,” which made it suitable for any sleep style and a good option for couples like us who prefer different firmness levels.

The 11.5-inch Saatva Classic is compatible with an adjustable base, although the thicker 14.5-inch model is not.

Zenhaven Natural Latex

John and I tried a latex mattress (the one we were sleeping on at the time) because latex is supposed to retain its resilience and supportiveness longer than memory foam. Although ours had, indeed, held up a couple of years longer than our previous mattresses, it was much less comfortable and didn’t provide the contoured support of its memory foam predecessors and we were tired of waking up with sore muscles and aching joints. Initially, I hadn’t planned to include it on our list of potential candidates, but I decided to refresh my memory about this model.

I remembered that, unlike our old latex mattress, Saatva’s Zenhaven natural all-latex mattress is dual-sided and can be flipped with either the softer Luxury Plush side or the Gentle Firm side facing up. There was a good chance that at least one of the sides would be more comfortable than our old latex mattress. Better yet, if we found the other side reasonably comfortable as well, when the side we were sleeping on eventually started to sag we could flip it to the other side, effectively doubling its useful life.

In addition, natural latex is naturally hypoallergenic, antimicrobial and resistant to dust mites, mold and other common indoor allergens, and the natural latex used in the Zenhaven is also certified free of harmful chemicals. Since John and I both suffer from a plethora of allergies including pollen, dust and mold, that was an important consideration that earned this natural all-latex mattress a place on our list of models to consider. The Zenhaven was also compatible with an adjustable base.

Saatva Latex Hybrid

The last option we considered was the Saatva Latex Hybrid mattress, which pairs a support base of individually wrapped recycled steel coils, like the Saatva Classic hybrid innerspring, with a 3" layer of 5-zone natural latex that conforms to and supports the body and provides enhanced lumbar support and pressure relief. According to the product description, the Saatva Latex Hybrid’s “luxury plush” feel and firmness make this mattress a good choice for any sleeping position, which was one of our key requirements.

Even though we weren’t big fans of the latex or innerspring mattresses we had slept on, we had never tried a latex and innerspring hybrid, so I decided to keep this one on our initial list of options. It was also compatible with an adjustable base.

Next Step: Culling the Herd

In my next post in this series, I’ll share the factors we considered, the steps we took and our interactions with customer support that helped us narrow these choices and, ultimately, finalize our decision on the best Saatva mattress for our needs.

Be sure to subscribe* to Review This Reviews to be notified when new posts in this Confessions of a Saatva Mattress Shopper series (and my popular keto diet success series) are published!

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Confessions of a Saatva Mattress Shopper: The Journey Begins by Margaret Schindel

Posts in This Series

Confessions of a Saatva Mattress Shopper, Part 1: The Journey Begins

Confessions of a Saatva Mattress Shopper, Part 2: How to Choose the Best Saatva Mattress for Your Needs

Confessions of a Saatva Mattress Shopper, Part 3: Ordering a Saatva Mattress and Adjustable Bed Online — A Candid Review

Confessions of a Saatva Mattress Shopper, Part 4: Saatva Organic Cotton Mattress Pad and Sheet Set Product Reviews

Confessions of a Saatva Mattress Shopper, Part 5: Saatva Mattress and Adjustable Base White Glove Delivery and Setup

Confessions of a Saatva Mattress Shopper, Part 6: Saatva Solaire Mattress and Adjustable Base Plus Product Reviews

Confessions of a Saatva Mattress Shopper, Part 7: Exchanging a Saatva Mattress: My Personal Experience

Confessions of a Saatva Mattress Shopper, Part 8: Which Queen or King Saatva Solaire Mattress and Adjustable Base to Buy

Read more product reviews from our Contributors at

Note: The author may receive a commission from purchases made using links found in this article. “As an Amazon Associate, Ebay (EPN) and/or Esty (Awin) Affiliate, I (we) earn from qualifying purchases.”


  1. The Saatva Mattress definitely sounds like a mattress worth having. I look forward to more information as your in-depth series continues, Margaret. A well-timed review as my current mattress indeed needs replacing.

    1. Thanks so much, Elf! I think you’ll find this series very helpful in choosing your next mattress, especially if you decide to try a Saatva model, which I highly recommend. I appreciate your visit and your comment!

  2. We looked for a new mattress a few years ago and we were extremely disappointed in what was locally available. I have always been hesitant to purchase a mattress online so I am sure your review today and upcoming mattress reviews will be very encouraging. Previously, we ended up buying a form mattress topper because we could not find a great mattress. I look forward to finding out more about the Saatva mattresses.

    1. Sylvestermouse, shopping for a new mattress, especially in person, can be a nightmare! It’s impossible to know just from lying on a model for a few minutes how well you will sleep on it. It can take time for our bodies to acclimate to a new mattress, especially for those of us who have sleep issues (one of the reasons I often find it more challenging to fall asleep when traveling and sleeping in an unfamiliar bed). That’s why buying a mattress from a company like Saatva that offers a generous, no questions asked trial period is a good idea. I hope you find this series on mattress shopping helpful!

  3. Wow, what a helpful review for mattress shoppers. It's wonderful that you knew a bit about it before agreeing to try it. I do love everything you pointed out so far - the way the heads can be adjusted when needed on each side separately is wonderful. Mom had an adjustable bed but both sides elevated together. The warranty is superb as well. We need new mattresses, but we've held off because of price - but I'm eager to read the rest of your series.

    1. Thanks so much for your lovely feedback, Barbara! Investing in a high quality mattress that suits your specific needs and preferences really pays off in better sleep and more enjoyable, productive days. In subsequent posts in this series I’ll be sharing lots of tips on how to research mattresses and adjustable bed frames and decide on the ones best suited to your and your sleep partner’s preferences. Saatva’s “affordable luxury” mattresses are second they none in quality, and their commitment to superb customer service and support is phenomenal. I hope you find this series helpful!

  4. I will follow your reviews on The Saatva Mattress with interest. Last year we looked at replacing our mattress but gave up after searching and researching became too much like hard work given all the choices and then supply issues etc and we bought a mattress topper instead as a short term solution. We will probably buy a new mattress when we finally move house in a few years. Quality sleep is so important especially given I have back issues and choosing a new mattress can be an investment for good health. I think your series will be very helpful to anyone looking for a new mattress.

    1. Raintree Annie, mattress shopping can be soooo confusing and frustrating! A good mattress is an important investment in our health and well-being, which is why I was willing to spend so much time and effort choosing our Saatva mattress to make sure it was the best model for our needs. The next post in this series, which will be published on Sunday, describes in detail how my husband and I went about researching this important purchase and making our decision. I think you’ll find it helpful!

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  6. I always look forward to reading reviews by people that I trust, because I can believe what they say as being real and not just a false plug to make sales. Thank you for taking the time to write such a detailed review, I will make sure to look for the follow up articles.. I have bought mattresses both from stores and online. Neither was a satisfactory way of choosing a long term bed. I am looking forward to hearing about your experience.

    1. Tracey, thank you so much for your confidence in my reviews. I try very hard to provide a balanced, objective point of view, even though I usually review only products and services I can recommend highly. Shopping for a mattress can be extremely challenging, even for the savviest shoppers. I learned so much during this process and hope that sharing my in-depth review of my personal customer experience and what I learned along the way will help you and other mattress shoppers make successful purchasing decisions.

  7. Thanks for the great information,Margaret. I do need a mattress too. ❤️

    1. You are most welcome, Elaina! The next post in this series (which will be published on Sunday) goes into detail about how my husband and I researched and selected the best mattress for our needs and different firmness preferences. I think you’ll find it helpful as you shop for your next mattress, regardless of which brand and model you decide to buy.

    2. The Saatva Mattress company seems to make a quality mattress. Thanks for all of tips on what to look for in a mattress. As always your reviews are packed with information and detail. Sharing your personnel experience goes a long way.

    3. Thanks sharing much, Sam! Saatva’s mattresses are excellent quality and so is their customer service. I think you’ll find part two in this series, which I will post tomorrow, especially helpful the next time you’re shopping for a mattress.

  8. How do I subscribe to read your next articles about this topic?

    1. Thanks for your interest in subscribing! In the sidebar on the right you can enter your email address to subscribe to “Get new posts by email.” I hope that helps!

  9. Thank you. I'm on the phone and don't really see any sidebar or anything that says subscribe.

    1. It depends on your web browser. If you are looking at the mobile view in the Chrome browser, you can scroll down to the bottom of the page (under the Hone button) and click on “View web version.” Please let me know if that works for you. Thanks!

  10. Margaret, you have started something here. I am going to be in the market for a new mattress shortly, so this is a very timely review. I will follow along! Thank you!

    1. You are most welcome, Olivia! I hope you find this series helpful as you shop for your next mattress.


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