I've used Shipt and Instacart frequently in the past months and have been pleased with both services. Shipt is an annual fee of $99 with delivery for free on orders with a $35 minimum. Instacart is $99 annually or a monthly fee of $9.99 with Instacart Express and delivery for free on orders with a $35 minimum.
The App Design
Both the Instacart app and Shipt app have definitely progressed in the last year. The product offering has increased along with a huge improvement in the accuracy of stock on the shelves. I slightly prefer the Instacart app as it it more intuitively friendly for me, but each app is easy to use and does not require any skills beyond beginner.
Both apps are also available on desktop for those not phone friendly or prefer a larger screen when ordering. The functionality of the desktop or the phone app is the same.
The selection of stores for Instacart far exceeds Shipt. The stores will vary by your location. Instacart offers: Meijer, Target, CVS, 2 higher end Independent Grocery Stores, Gordon Food, Kroger, Costco, Aldi, Big Lots, Staples, Petco, B.J.'s Wholesale, Fresh Thyme, Better Health.
Shipt offers: Meijer, Target, Petco, CVS, Office Depot, Sur La Table, Fresh Thyme and Meijer Corner Market.
Shipt is owned by Target. Instacart is privately owned with rounds of fund raising.
SubstitutionsEach app has evolved to offer the option of choosing a substitution from a similar product when the order is placed. This can save time for the shopper and yourself for if the stores are running low on stock, given the advance authorization the shopper can substitute in real time without having to text you mid shop.
I have found shoppers for each service to be very good at choosing substitutions or initiating contact via text to approve a substitution. Many shoppers will text an image of the proposed substitution to ensure the order is accurate.
The SurchargeOnce upon a time (as in last year) I paid the same price via the app as I did when shopping in store. This is no more. Each service does bump up the prices and it also varies per store. One store charged a 12 percent surcharge on each item which I found was not cost friendly! Be sure to read the fine print for each store on the app. For items you frequently purchase in store you will recognize the surcharge amount.
No Contact DeliveryJust a few short months ago I would meet the shopper on the driveway. Now and for the foreseeable future no contact delivery is preferred. There is an option in the app to specify exactly where the order should be delivered.
The shopper will text when on the way and text after delivery. I have been utilizing this all purpose cart for groceries and while this cart wasn't the intent when purchasing - it has sure come in handy. I roll the cart out to the door and the shopper can easily unload the groceries.
This rolling and foldable utility cart has a multitude of uses around the home and I have been very pleased with the purchase. The cart is rugged and can be easily pulled across the lawn for gardening, weeding, planting.
Each app gives the option to choose the amount of tip before or after the order is placed. This was not always the case when the apps offered tipping after delivery. There are pros and cons to this feature. In times of high demand a tip can be an incentive for your order to be chosen; however the option always exists post order to adjust the tip.
My Preference?I actually do not have a preference; however, one of the perks of Shipt is the new Meijer Corner Market. This is a new version of the traditional Meijer store. It is a much smaller Meijer specializing in groceries plus products from local merchants. This store has become a go to favorite.
Now that demand is less I have found the delivery time slots are available on each. Shipt does have an option to delivery early which I have found very handy and convenient. This is an option where the shopper is allowed to select and deliver the order early; so if a 10-11 a.m. delivery is selected then the shopper could deliver anywhere from 8 a.m. - 11 a.m. You will be notified when the shopper is starting order and notified along the way as the shopper progresses throughout the order to actual delivery.
More Grocery Delivery App Reviews
Instacart Review by Bev Owens
Shipt Review by The Savvy Age
Grocery Delivery Services Reviewed by The Savvy Age
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