Just about everyone in the country has heard of My Pillow. It is a company that started out making....you guessed it: pillows! Since then, the company has branched out into making many other items. Quilts, mattress pads, blankets, slippers, pet beds and many, many other things. It seems like no one advertises more than My Pillow. The owner of the company, Mike Lindell, stars in all his own advertisements and still spends around 72 million dollars a year on advertising, according to NBCnews.com. Obviously this company is a big success story.
The question is:
Are My Pillow's products as great as the advertisements claim?
I can't speak for all purchasers, but I have bought three different products from My Pillow, and I can give you my fair assessment of the each, based on my personal experience. Rated on a scale of 1 to 10 for price, quality and comfort.
Let's begin with the original!
My husband has a terrible time getting comfortable to sleep. He has tried many different kinds of pillows: goose down, memory foam, gel insert, you name it, he has tried it. We had discussed trying My Pillows a few times but had decided against it because we felt they were too expensive. Back then, they were like $60, if memory serves, and that was too much for our taste. I believe it was around Christmas time that they had a big sale and were selling them for $19.99 so we decided to try one. After shipping it was more like $30.00.
The pillow arrived and my husband tried it and it was an immediate hit! The very first night he said it was cool and very comfortable. He has used it ever since, and that has been a few years at least. He says it is as comfortable today as it was the first night, years ago.
So the pillow gets a 10 out of 10.
Good on price (on sale)
Good on quality (has not worn out after years of use)
Good on comfort (as comfortable today as it was when new)
We decided to buy some My Pillow towels about five years ago. Our towels were getting rather thin, and My Pillow was having a sale. We got a set of six, two bath, two hand and two wash clothes for $29.99. We chose medium green to match our bathroom decor. They arrived in a timely manner and when we pulled them out, we noticed they were pretty thick which we were happy about. However, they did not seem very soft. I mean, they were not scratchy, but they were not as soft as I expected. I decided to wash them and dry them and see if that changed things. They did come out a bit softer, after washing.
I will say that the absorbency of the towels lives up to the promises made by Mr. Lindell in his advertisements. They really soak up the moisture when drying off, especially my hair when I wrap it in the towel after washing. It seems to wick the water off my hair and it is really drip free and partially dry when I remove the towel. We were impressed with the absorbency, however in the last five years, the softness or lack there of, has stayed the same. There is one thing, however, that we found really amazing. In 5 years of use, our bath towels do not look worn at all or has the color faded at all. See the picture below.
So the towels gets a 9 out of 10.
Good on price (on sale)
Good on quality (does not look worn or faded after five years of use)
Fair on comfort (we wish they were a bit softer)
My Pillow Percale Sheets
We had been wanting to try My Pillow Sheets for a long time, but the price was pretty high, in our opinion, even when they are on sale. After Christmas this year, (2024) My Pillow had their normal sale on sheets, but with the added bonus of free shipping. The sheets were still going to be $49.99, even with the sale and free shipping, but my husband said "It's now or never" so we ordered a set. I tried to order them online, but the website would not give me free shipping, so I had to call them and the order was not easily dealt with even then.
When they arrived, I was shocked at how much the box weighed for only one set of sheets. They came in a fancy heavy duty plastic case with a zipper, which I thought was pretty much a waste of money since once out, they would never be able to fit in that bag again! Anyway, we pulled them out and immediately noticed they were not at all soft. They were very stiff, and not at all inviting for bed sheets. I told my husband that we probably needed to wash them to soften them up, so we placed them directly in the washer. We washed them and dried them with two fabric softener sheets.
Unfortunately, they came out even stiffer than they went in, with the added bonus of being so wrinkled it was shocking. They were a total mess. We tried stretching them taunt on the bed, but even then they were still wrinkled. See the picture below for what they looked like.
We were really disappointed. There was nothing we could do to solve this problem. I wasn't about to iron sheets, and even if I was willing, the sheets were stiff and awful and not anything I would want to sleep on. We had no choice but to send them back. I went to the website to start the return when I saw that they expected me to pay $9.99 to return the sheets. This was unacceptable to me, so I sent an e mail to customer service asking them to send me the return postage sticker so I could return the sheets and I explained why. The next day I get an e mail saying that they did not pay for returns, it was up to us to pay the return shipping. I sent another e mail to them, explaining, that the merchandise was faulty and it was My Pillow's responsibility to pay for return shipping. I got another e mail the next day saying that the agreement on the website (in other words, the fine print) said that I was responsible for return shipping no matter what the cause of the return was.......BUT! They were willing to e mail me a return shipping label and take $9.99 off the amount of my refund.
I was stuck. I knew if I went to UPS that the postage would be even more than $10 because the sheets were so heavy. So I emailed them back and said to send the shipping label and I hoped that $9.99 was worth losing my business forever. I was so mad!
So the sheets get a 0 out of 10.
Price was too expensive
Quality was as bad as it could be
Comfort was nonexistent
AND customer service was bad when ordering and extremely bad when we had to return the product.
Summary
A recap of my experiences with My Pillow are perplexing to try to summarize. Three products with three different assessments; one great, one pretty good and one absolutely dreadful. The only fair conclusion I can make it that when you buy from My Pillow, you take your chances on what you will be getting. It may be fabulous, or it may be deplorable. I do highly recommend their original pillows, but as for the rest, buy at your own risk and know if you need to return it, it will be at your expense.
